Care Technology Support Programme

We have partnered with Rethink Partners to help us deliver a range of connected opportunities that will support councils to create momentum and new ways of thinking about care technology.


This programme has now closed however all tools and resources developed for councils are available below. See ‘Tools and resources’ tab. Information about the LGA’s wider care technology support is also available under ‘Further support’.
Background

Councils across the country are increasingly looking to care technology services for more person-centred and preventative approaches to care and support which keep people independent and connected to their communities. There is the potential to significantly increase take-up as well as impact and outcomes particularly as technology moves from analogue to digital.

We have heard from our engagement with councils that there is an opportunity to provide further support to councils wanting to review and expand their care technology offer, particularly as councils continue to respond to the impact of COVID-19.

This support offer is open to anyone interested in or with leadership responsibility for care technology in a council. The flexible package of support has been purposefully designed to provide learning opportunities rich in breadth and depth so that there is something for everyone, regardless of what stage on your care technology journey you might be at.

The offer

We have partnered with Rethink Partners to help us deliver a range of connected opportunities that will support councils to create momentum and new ways of thinking about care technology.

The package of support will run from January - March 2021 and will include:

1. Care technology masterclasses. Five thematic masterclasses to support councils unlock greater value from their care technology offer. Topic areas for masterclasses are wide ranging, from digital care technology commissioning to measuring value creation and tracking benefits. Following each masterclass, a support tool to enable councils to put learning into practice and a leadership briefing will be provided.

2. Coaching/community of practice. This includes bespoke coaching to a small cohort of care technology leads who will form a community of practice and receive intensive development support. Colleagues on the cohort will benefit from over nine hours of coaching and peer support over a 12-week period (January to March) to help with local care technology transformation activity. Please note spaces are limited and will be allocated based on need and geographical spread. Interested colleagues will be required to complete a light-touch expression of interest for this element – see details below.

3. Facilitation support: Care Technology Diagnostic and Planning Tool. Facilitated support for councils completing the new LGA tool which has been designed to enable councils to review their existing offer in a structured way and act as a catalyst for further work. Approximately two days support in total including an initial planning session with key lead, facilitated completion of the diagnostic component of the tool, feedback on results and support to develop priority next steps. Up to five sessions available on a first come first served basis.

4. Care technology clinics. Open clinics for councils to discuss any aspect of their care technology approaches and receive advice, guidance and support. Clinics could be booked ahead as a 1:1 with a council or as a drop-in session for multiple councils – they will be configured based on need.

How to get involved: masterclasses

Masterclass 1: Digital care technology commissioning (Thursday 21 January 2021)

  • What is digital care technology commissioning?
  • Digital commissioning competencies and practical application
  • Lessons learned from care technology procurements and the experiences of councils

Masterclass 2: Value creation and benefits (Wednesday 3 February 2021)

  • The economic case for care technology and building a business case
  • How value can be measured (financial and non-financial)
  • What might a benefits and outcomes framework for care technology look like 

Masterclass 3: Human-centred design and innovation (Wednesday 24 February 2021)

  • The role of innovation in deploying care technology effectively – why, when and how?
  • Approaches for delivering innovation in practice including human centred-design approaches and tools 
  • How to measure the impact of innovation, including if it goes wrong 

Masterclass 4: Culture change and partnerships (Wednesday 10 March 2021)

  • Why culture change is essential to care technology transformation
  • Components of a culture change programme – organisation and system
  • Top tips on working with wider partners on care technology 

Masterclass 5: Digital, data and future trends (Wednesday 24 March 2021)

  • Overview of care technology including categories of technology – current and future
  • The potential of data and AI to disrupt operating models and unlock value
  • Overview of other emerging technology themes 
How to get involved: coaching/community of practice

The coaching offer is designed for anyone with leadership or delivery responsibility for care technology in a council. This may be a commissioner or an operational lead and may sit in adult social care or in a different area of the council. Care technology roles and responsibilities vary across organisations and we are keen that the cohort is representative of this diversity. The offer will commence w/c 11 January 2021 and require participation once a fortnight either with Rethink Partners or peer-to-peer.

To express an interest in the care technology coaching and development opportunity, please provide a short response to the following questions:

  • What are your challenges in getting care technology to the people in your community who could benefit most?
  • How would the coaching and support offer help you with this?
  • Prospective applications must also confirm availability for the programme with support from their line manager and/or director of adult social care.

Video, voice or email responses are all accepted. Please keep responses brief – no more than one side of A4 or three minutes if voice or video. For an informal discussion please contact liz@rethinkpartners.co.uk.

Submit your expression of interest by Tuesday 22 December 2020 to liz@rethinkpartners.co.uk

How to get involved: facilitated support for the Diagnostic and Planning Tool 

To express an interest in facilitated support to help you complete the Care Technology Diagnostic and Planning Tool, please contact socialcaredigital@local.gov.uk indicating your preferred time between January – March 2021 for this to take place.

How to get involved: care technology clinics

If you would like to discuss the option of booking onto a care technology clinic (either 1:1 basis or drop in session) please contact socialcaredigital@local.gov.uk to discuss your requirements. Clinics will be configured based on demand.

Programme tools and resources

The LGA and Rethink Partners in collaboration with councils on this programme have developed a suite of practical tools and resources available for the sector below. Slides for each masterclass are also available to download in the LGA Care Technology Network. Contact socialcaredigital@local.gov.uk for joining instructions.

Masterclass 1: Digital care technology commissioning

Masterclass 2: Value creation and benefits

Masterclass 3: Human centred-design and innovation

Masterclass 4: Culture change and partnerships

Masterclass 5: Digital, data and future trends

Further support

The LGA has already developed a number of practical tools to support councils that are thinking of starting or already on a care technology transformation journey. These have been developed in partnership with councils and Rethink Partners:

  1. COVID-19 Rapid Care Technology Deployment Tool. This tool, developed in collaboration with those leading care technology responses to COVID-19, identifies a number of common key challenges and offers some potential care technology responses. It also includes a mobilisation guide deploying care technology at pace and scale.
  2. Care Technology Diagnostic and Planning Resource. This practical tool has been designed to enable councils to review their local care technology approach in a structured way and to act as a catalyst for further activity with hints and tips to support action planning.
  3. Local Government Care Technology Network. Our Local Government Care Technology Network brings together colleagues from local government interested or working in care technology in adult social care. It also provides a repository of documents, tools and information that councils have shared from their own organisation to help other councils wanting to develop their local offer.