Analysing and designing processes

What is process analysis and design? 

The ability to systemically review, evaluate, design, and optimise business processes.  

It involves ensuring the overall strategic outcomes of the council are being met, legislative requirements are embedded, and the end-to-end performance of the process is effective in delivering the required output and outcomes.  

Knowledge 

• Knowledge of process design methodologies e.g. Lean, Six Sigma, TQM, BPMN.  
• Knowledge of process mapping tools e.g. Visio.  
• Knowledge of change management methodologies. 
• Understanding of project management methodologies and tools.
• Understanding how to engage stakeholders to ensure subject matter expertise is present throughout analysis and design.  

Skills  

Able to:  

• Analyse data: Using tools and techniques to identify patterns, trends, relationships and extract meaningful insights to inform process redesign requirements.
• Plan and execute process design projects: Drawing on previous experience and knowledge to determine the level of resource and time required to redesign processes.
• Evaluate business process performance: By using observation and other business analysis techniques to identify areas for improvement. 
• Recognise constraints: Including technological, financial, political, and legislative, understanding when constraints are truly fixed and when they can be challenged, or achieved differently.
• Facilitate process design: Within workshop settings to ensure buy in to and co- design of the future state business process.
• Problem solve: Using critical thinking skills to understand complex problems, identify root cause issues and create solutions. 
• Complete process mapping and modelling: Using the right software for the job, ensuring all stakeholders can access and understand the final output.   
• Evaluate change impacts: To ensure the impact of process changes are understood, and actions planned and implemented to support individuals, teams, and services to adopt to the future state.  
• Collaborate and communicate: Work as part of cross functional teams to ensure that process analysis and design includes multiple inputs, achieves buy in and is well understood.  
• Manage risk: Identity, assess and manage the risks associated with process design.  
• Manage work: Organising and co-ordinating activities effectively to agreed timelines.  
• Be emotionally intelligent: Recognise, understand, and use emotional responses effectively in the achievement of outcomes when working with stakeholders impacted by and leading change.  

Behaviours  

Behaviours associated with process analysis and design require team members to be: