Evaluate impact

What do we mean by evaluating impact?

Measuring the effect or outcomes of transformation activity. Usually this means assessing whether the benefits set at the start of a transformation project or programme have been achieved.

Knowledge

• Understanding of evaluation methods including qualitative and quantitative assessment.
• Understanding of how to baseline and measure benefits.

Skills

Able to:

• Baseline benefits: Clearly defining the current state, usually including performance, demand and cost, to form a baseline for the targeting and measurement of benefits.
• Set targets: Using insights gained through analysis and the baseline data available to set measurable targets to understand progress through transformation.
• Collect and analyse data: Using statistical tools, demand and cost data, surveys, interviews, focus groups etc. to collect, triangulate and analyse data.
• Report on progress: Provide valid and accurate progress updates throughout the lifecycle of the evaluation period, including statistics and related narrative, including explaining cause and effect.
• Engage stakeholders: Work with stakeholders to gain their insights to inform evaluation.
• Communicate: Effectively at all levels to explain progress and to make recommendations based on evaluation findings.

• Manage risk: Identity, assess and manage the risks associated with evaluation.

Behaviours

Behaviours associated with evaluating impact require team members to be:

• Inclusive
• Customer / user focused
• Empathetic
• Collaborative
• Analytical
• Decisive
• Resilient
• Adaptable and pragmatic
• Committed to continual learning

Service design – maturity index