Case studies

Housing Advisers Programme case study 2018/19 cohort Working collaboratively with the council, we designed and executed an options appraisal to support Gloucester City Council to identify and evaluate the optimum delivery strategy.

The Gloji Energy programme, initiated in response to persistent obesity rates and amplified by the COVID-19 pandemic, emphasises physical and emotional wellbeing for children and their families.

Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.

TECHKNOW is an online resource supporting adults with learning disabilities and carers find technology to help them be more independent.

Insights showed that girls from Black and South Asian communities and/or from families living on low incomes have disproportionately lower levels of engagement and participation in physical activity.

This case study forms part of the What Good Looks Like report on people with a learning disability and autistic people. This co-produced report was commissioned from the Building the Right Support (BTRS) Advisory Group, as part of the wider action plan developed by the Building the Right Support Delivery Board. It has been supported by Partners in Care and Health.

Kirklees Council (KC) prioritises inclusion and the health and wellbeing of their people. With a high proportion of females in the workforce and almost half of those females being of average menopausal age, they recognised the impact that menopause can have on both individuals and the organisation. KC started work in 2018 to create a more supportive and inclusive environment for colleagues approaching or experiencing menopause.

In support of Reading Borough Council's Digital Strategy, which aims to encourage more people to do their council business online as well as to promote greater digital inclusion, Reading has developed a digital volunteering scheme.

The following case studies demonstrate the benefits and value derived from using geographic information in local public service delivery.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.