Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Enhancing the customer's experience

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

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Redesigning customer-facing services for more efficiency

North Somerset looked at how services could be made more efficient while also improving customer satisfaction and safeguarding services.

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Encouraging staff to be more empowered

Devon County Council wanted to develop engaging and innovative ways for employees to become immersed in the aims of the organisation.

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Warm homes project

Cambridgeshire County Council: Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions.

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Giving customers access to 24hr service

Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.

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Tackling school parking issues in Essex

Chelmsford City Council is working with stakeholders to help tackle the issues of parking around schools and the safety concerns that arise from it.

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Building sustainability within an organisation

South Staffordshire Council works to build sustainability within the organisation and embed a continuous improvement culture focused on efficiency savings and innovative design solutions.

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Cost of living hub

Councils and local partners have delivered remarkable services and support to protect their residents against higher costs, targeting help at those facing the most complex challenges. This hub is designed to share best practice and help councils support their residents through this difficult time.

Further local government innovation

Further examples of local government innovation can be found via the Welsh Local Government Association, the Scottish Local Government Innovation Exchange and through COSLA’s (Convention of Scottish Local Authorities’) Excellence Awards website, COSLA’s main database of innovative projects.

Case studies on equalities, diversity and inclusion

Offering a range of case studies on different EDI related topics.

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