Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Encouraging staff to be more empowered

Devon County Council wanted to develop engaging and innovative ways for employees to become immersed in the aims of the organisation.

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Accelerating housing delivery and creating a sustainable business model

Find out how South Kesteven District Council are using design skills to tackle the housing issue in their area – link to case study and videos.

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Building networked services to support private tenants’ health

Read about how Hackney Council is using design skills to better support tenants living in private rented accommodation.

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Building sustainability within an organisation

South Staffordshire Council works to build sustainability within the organisation and embed a continuous improvement culture focused on efficiency savings and innovative design solutions.

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Customer access to adult social care - eligibility and type of support via online form

Coventry City Council is ambitious about improving services for residents in the context of reducing budgets and growing demand for services.

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Enabling families to play a central role in developing, delivering and accessing support

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

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Enhancing the customer's experience

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

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Giving customers access to 24hr service

Giving customers access to services 24 hours a day to create new channel shift agenda at Teignbridge District Council.

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Helping older people maintain their independence

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

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Helping residents build: Using design thinking to make planning applications more efficient

Brent Council applied to the Design in the Public Sector programme with the desire to make the planning application process in Brent easier and quicker.

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