Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services

A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they need as they prepare to go home from hospital.  The form focuses on eight areas of need, with priority given to discharge dependent services delivered by third sector partners.  A dashboard view enables ward staff to keep up to date with the progress of referrals and third sector partners are able to work together to deliver a more co-ordinated approach to care.

Bath & North East Somerset Council: Cross-partner Community Wellbeing Hub

Bath and North East Somerset Council are continuing to mobilise their cross-partner Community Wellbeing Hub to support the most vulnerable residents, most recently addressing the pressures created by the cost of living crisis.

Basildon Borough Council - developing a narrative to encompass change

Liz Aelberry, Head of Communications at Basildon Borough Council, explains how the council worked with the LGA to develop a new narrative, which has become the foundation for council communication activity and content.

Basildon Advice Store

The Basildon Advice Store opened in 2019 and is run by Basildon Council. Residents may walk in and use it to access employment-related skills from a range of local providers.

Barnsley Metropolitan Borough Council: Developing an attempted suicide follow-up service

The Psychosocial Engagement Team service was developed as a six-month pilot project, where referrals were made by A&E mental health liaison teams into a six to eight week programme focused on problem-solving and support. In six months, 100 referrals were made, with 85 per cent engagement. The pilot has been evaluated and embedded into the mental health pathway. This case study was done jointly with the National Suicide Prevention Alliance and forms part of our suicide prevention resource.

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Barking and Dagenham Council – Giving victims and survivors control over where they live

In 2019, Barking and Dagenham set up the ‘Barking and Dagenham Domestic Abuse Commission’ (BDDAC) to examine the attitudes in the local community around domestic abuse, review the council’s service provision in response to domestic abuse and create a blueprint for other local authorities to follow.

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Aylesbury Vale District Council (as of April 2020 - Buckinghamshire Council) Digital Housing case study

This project has effectively built upon its well-established digital housing offer through this project. The team have implemented further resource alleviating solutions into the service while at the same time consolidating back office services under a unitarisation programme of 4 local districts with the county council.

View all Efficiency and income generation articles

Avon and Somerset: Resettlement and practice development enhanced case management project

Four youth offending services across Avon and Somerset are taking a different approach to supporting young people displaying high risk and high vulnerability. They are working in partnership with their Forensic Child and Adolescent Mental Health Service and using a psychologically-informed approach that takes a longitudinal view of a child’s life experiences to understand their current needs.

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Art UK public sculpture digitisation programme

Art UK’s unprecedented photography and digitisation project has resulted in the UK’s collection of over 14,000 public sculptures and monuments being freely available to view and search online for the first time ever.

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Art power in Mansfield

Mansfield Museum successfully obtained funding from the Esmée Fairbairn Foundation to undertake the Creative Women Together project. This holistic and therapeutic project gives women at risk a special creative experience they can be proud of.

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