Case studies

In 2016 following ten years of partnership working, ForWard House opened its doors at a time when refuges across the country were closing.

A report was commissioned by Havering’s Joint Commissioning Unit to understand the current needs and pressures across children and adults social care services and estimate the future accommodation needs for looked after children, care leavers, and children and adults with disabilities.

A report was commissioned by Havering’s Joint Commissioning Unit to understand the current needs and pressures across Children and Adults social care services and estimate the future accommodation needs for looked after children, care leavers, and children and adults with disabilities. This case study is part of the LGA's Housing Advisers Programme.

Gateshead Council run their own in-house monitoring and response centre for all of their housing stock including general needs and specialist housing. This includes approximately 3,000 community alarms in people’s homes in the area – a traditional telecare offer.

Hull and Wakefield have used PHE’s online SHAPE tool to work out how best to invest money in dental services. SHAPE has allowed officials to map where practices are against areas of high deprivation as a proxy for poor oral health.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

TECHKNOW is an online resource supporting adults with learning disabilities and carers find technology to help them be more independent.

Gloucestershire County Council, Gloucestershire Clinical Commissioning Group (CCG) and NHS providers are coterminous with One Gloucestershire Integrated Care System (ICS), a second-wave ICS which covers around 635,000 people. This case study forms part of our integrated care systems (ICS) resource.

The Gold Line is a dedicated 24/7 telephone service for people who may be in their last year of life and their families and aims to support them to receive the right care, in the right place at the right time. This example of how local areas are working to implement overall system change forms part of our care and health improvement digital and information resource.