Case studies

Wigan commissions leisure services to provide an integrated health and wellbeing offering which makes full use of the community assets that families trust most - schools and Start Well Family Centres - as well as providing weight management services for children and young people.

This case study forms part of the publication, 'What good looks like: values-based recruitment in adult social care.'

Wiltshire Council’s Climate Team supported a research project aiming to bring Maths to life for Year 7 students. Partnered with a Maths Teacher from a local school, the team developed a challenge to support their Statistics module – using real data from the Council’s public consultation on its draft Climate Strategy. The project focused on Mean, Median, Mode and Range at the level required for Year 7. Students created tally charts, bar charts and pictograms, calculated emissions, money savings and funding, and analysed how Wiltshire residents feel about climate change and the Council’s plans.

Winchester City Council has been working with Winchester Action on Climate Change (WinACC) and the Centre for Sustainable Energy (CSE) to support the development of climate action hubs across the Winchester district.

Shepway District Council (now Folkestone and Hythe District Council) transformed its revenues and benefits service by reinventing the way that the service operated for both the customer and the council. It received recognition for its work when it won the 2018 iESE Award for transforming through technology.

When Mayor of London Sadiq Khan announced the opportunity for London boroughs to compete for £1.35m of funding and the prize to be named the very first London Borough of Culture, Waltham Forest had their sights set on success. Lorna Lee, Director of London Borough of Culture 2019, explains how extensive digital campaigning and community engagement won them the title and a gold public service communications award.

Summary Worcester City Council turned to its neighbours to learn from the best practice that existed locally. It has now introduced the role of private sector liaison officer to help rebuild its rent deposit guarantee scheme in addition to other initiatives.

Worcestershire County Council saw a need to develop improved foresight relating to demands on its health and welfare services in response to the pandemic.

Worcestershire County Council declared a climate emergency in July 2021. Under the council’s Sustainability Policy, the council has committed to not only reducing their own operational carbon footprint but also to support businesses and other Worcestershire organisations to improve their environmental performance too.

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.