Case studies

In July 2017 the London Borough of Islington was hit by a Distributed Denial of Service (DDos) cyber-attack targeted at the council’s online portal for citizens called ‘My e-account’, a part of the website which allows residents to manage their services and payments through a personal online account.

Digital technology can provide huge advantages to businesses in town centres and other places if take-up and future opportunities can be properly understood. The Digital High Street Project aims to help place managers understand and improve the ways that local consumer-facing business are adopting digital technologies. 

A comprehensive efficiency review of waste services in North Lincolnshire.

With agencies across Sefton recognising the need to involve the public on key issues, it was important to find a way to coordinate and consolidate the work.

The Healthy Minds Lincolnshire Service is a partnership to support emotional wellbeing needs of young people, focusing on early intervention, promoting resilience and the prevention of emotional wellbeing concerns escalating to mental health issues.

Family Safeguarding Teams are multi-agency teams that work with child protection and child in need cases. The Family Safeguarding project allows adult specialists and social workers to focus on direct, relationship-based therapeutic work.

Transport for West Midlands are working with a technology provider to investigate ways they can make travelling across the regime in different types of transport a seamless experience.

School admissions offer days are among the busiest for the council, with almost 3000 calls received on one day in 2016. With only 18 contact centre staff to answer them, Birmingham City Council needed new ways to provide information to parents.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

The Gold Line is a dedicated 24/7 telephone service for people who may be in their last year of life and their families and aims to support them to receive the right care, in the right place at the right time. This example of how local areas are working to implement overall system change forms part of our care and health improvement digital and information resource.