Case studies

This project explored the development of online care accounts for service users and carers, enabling them to complete tasks such as updating demographic information or downloading care plans.

TECHKNOW is an online resource supporting adults with learning disabilities and carers find technology to help them be more independent.

Walsall council used mobile testing and adapted their approach to reach different groups.

An example of a council using its Black, Asian and Minority Ethnic staff network to help it work towards a real culture change within the organisation on equality and diversity issues.

Broadland District and South Norfolk Councils sought support from the LGA’s Housing Advisor Programme to develop a pioneering, shared service model for the single officer team who have been delivering the Housing and Homelessness service from January 2020.

Communication and Engagement Lead (Test and Trace) at Birmingham City Council (BCC), Kulvinder Naga, outlines the council’s Community Champion Programme.

The Government announced that surge testing was to take place in Norfolk on Tuesday 16 February.  The testing started the following day focussing on the market towns of Diss and Roydon, which are home to around 10,000 people. 

Waltham Forest Council has been working on a vaccine confidence programme, aimed at increasing take-up, particularly amongst its most vulnerable residents.

Harrogate council was keen to understand and evaluate the issues and challenges facing delivery of smaller sites across the district. Looking a fresh at how we interact with landowners, promoters and developers.

In Greater Manchester, we have set a challenging target of a carbon neutral city-region no later than 2038. Urgent action is needed to put us on a pathway towards achieving this goal which must include tackling the residential component of carbon emissions.