Case studies

December is traditionally the fire service’s busiest month for house fires, and many of those involve chip pans.

How Buckinghamshire County Council’s communications and public health teams worked together to promote the health and wellbeing activities available in the local area and support residents to lead healthier, more active lives.

With Hackney experiencing unprecedented change over the past decade, the council had to make sure that its corporate narrative reflected the realities of its communities.

With an ambitious transformation plan, a refreshed set of corporate values and a desire to move away from messages about financial cuts, Oxfordshire County Council needed to evolve its corporate narrative to reflect its new direction.

Dacorum Borough Council moved its Council Tax registration process from paper-based to online, and in the process used behavioural insights to redesign the layout and wording of the applications.

Essex County Council processed the vast majority of Blue Badge renewals in paper, causing significant additional cost compared to online renewals. By using behavioural insights and making small changes to the renewal letter, the number of paper renewals was reduced by almost one-fifth.

The Quality Assurance Framework sets out the approach that Herefordshire Council takes to ensuring local care and support services provide what individual residents need.

A partnership of councils are jointly funding a responsive, independent, not-for-profit consultancy, Smarter Digital Services, to help them to achieve their digital ambitions.

Junior Fire Fit is an innovative Sportivate project which has multiple benefits, combining fire education and the promotion of healthy living and fitness.

Staffordshire County Council recognises the need for new relationships with citizens and communities to deliver its vision of a connected Staffordshire. To help achieve this, the council is seeking new approaches to shaping customer demand and developing community capacity through using digital solutions and taking a more commercial outlook.