Case studies

With official figures for England and Wales revealing that one in four women and one in six men will experience domestic violence in their lifetime, Camden Council decided to create the ‘know you’re not alone’ campaign to raise awareness and help their communities access vital support services. Communications Lead Lorna Gott explains what they did and the important role that video played in delivering their message.

With a reduction in staffing numbers and budget over the past five years, South Yorkshire Fire and Rescue Service’s communications team needed to find a way of delivering an outstanding service despite more limited resources. Corporate communications manager Alex Mills explains what they did.

The need to keep residents informed and demonstrate value for money are key priorities for all councils, but how to do you balance the two? Alan Ferguson, web manager at Central Bedfordshire Council, explains how they swapped paper publications for online updates without diluting their messages or damaging engagement.

This case study forms part of a children's public health transfer resource. On 1 August 2017, the council transferred all of its children’s services to a community interest company owned by the council and two other local authorities.  

When Storm Desmond hit the North of England in 2015 it flooded around 100 properties in Wyre. Senior Communications Officer Stephanie Collinson explains how the council delivered much needed communications support to a community in crisis.

Region: North West, West Midlands Theme: Integrated Public Services

Region: Central Theme: Regeneration, Integrated Public Services, Housing (in OPE)

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.