Case studies

Communication and Engagement Lead (Test and Trace) at Birmingham City Council (BCC), Kulvinder Naga, outlines the council’s Community Champion Programme.

The aims of the SCDIA Digital Discharge to Assess project were to develop a cloud-based case management system that did not depend on a single IT partner or supplier; allow users (with appropriate permissions) to capture, update, track, and report on data about a person’s journey through the Discharge to Assess process; create a ‘single version of the truth’, with a raft of associated patient benefits and service efficiencies.

North Yorkshire County Council worked with the Behavioural Insights Team to apply behavioural science to their communications campaigns during the coronavirus crisis.

Set up two ‘rapid’ community testing sites in Boston to help reduce the spread of Covid-19 in residents who are asymptomatic.

Recovery planning in Plymouth epitomises the best of local government across the country. It has been driven by inspiring civic leadership working with highly competent officers who have emphasised the importance of place, community and partnership working with the private sector.

The COVID-19 pandemic has had a wide-ranging impact on the parks service at Walsall.

During the COVID-19 pandemic, parks proved their status as lifelines for local communities. The loss of external income due to the closure of income generating facilities in parks and the loss of in kind volunteer contributions have left parks services in a vulnerable state.

The COVID-19 pandemic has had a major impact on the parks service at Nottingham City Council.

As in many areas of the country, in summer 2020 East Suffolk Council faced the challenge of helping its town centres trade successfully and safely. This case study summarises the approach adopted through a combination of delivering targeted, practical improvements and continuing to boost the capacity of local town partnerships to deliver long-term town centre revitalisation. 

Archive staff in Gloucestershire worked quickly, using their specialist professional archive skills to set up a system which enabled the scanning and sending of physical post to staff working from home.