Case studies

With the seven-day working strategy, Hertfordshire aimed to improve the flow from the acute into the community, ensuring discharges are not delayed over the weekend while service users wait for a package of care due to processes outside of the Monday to Friday norm. This example of a local initiative forms part of our managing transfers of care resource.

A network of healthy hubs has been set up across Hertfordshire on high streets, in leisure centres, at food banks and in community halls to take health and wellbeing services out to the public.

Region: Central Theme: Regeneration, Integrated Public Services

In recognition that staff on the frontline, responding to COVID, faced challenges around uncertainty, working arrangements and personal anxiety, Adult Care Services set out a Wellbeing Plan that complemented the council-wide offer and aimed to support this unique workforce through the difficult period.

Hertfordshire County Council developed an action plan to set out the policies and strategies needed to embed sustainability across all their operations and services.

Hertfordshire’s strategic approach has been to maintain and strengthen the cross-council, cross-service, multi-partner approach that proved effective during COVID-19, and has been refined and built on for cost of living support.

In response to the growing pressures residents in Hertfordshire are facing, Hertfordshire County Council has established a ‘Cost of Living Taskforce’ which brings together representation from various service areas to coordinate how the organisation is supporting residents. 

At the budget scrutiny, a task and finish group approach is adopted. Each portfolio is scrutinised by a small group of members over a dedicated period, providing opportunity for focused challenge and questioning.

Hertfordshire’s whole systems approach to child obesity includes a successful weight management service, an active school travel plan that discourages car drop-offs, and 10 “healthy hubs”.

Faced with the challenge of recruiting more on call firefighters, Hertfordshire County Council tapped into the excitement of the Premier League’s transfer deadline day to reach their audience and attract new talent. Communications Officer Grace Fordham explains what they did.