Case studies

Following an extensive period of public consultation in 2014/15 about proposed changes to the North Yorkshire County Council Library Service the decision was made in July 2015 to implement the strategy.

Providing local young people with skills to help them gain future employment. One of the unexpected benefits from this scheme has been a reduction in the use of temporary staff, with tens of thousands saved each year.

West Sussex County Council launched a social media campaign to showcase the work and services it provides. The 70-day #WestSussexMatters campaign has seen infographics posted on Twitter and Facebook, highlighting the ways in which the authority works to deliver key services.

BetterOff has been designed and commissioned to help reduce the welfare advice budget, improve service provision, encourage self-service and digital skills, maximise monetary gain and - crucially - embed the link between benefits and employment by combining them in one digital space.

West Suffolk's approach to supporting families and communities puts residents and elected councillors at the heart of making positive change. The approach identifies connectors - well connected, active local people – who can contribute to local solutions for the community.

North Yorkshire County Council adopted a whole-service approach which has three key elements

This publication showcases some of the successes of the programme to date and what councils on the programme will be looking to achieve though One Public Estate in the future.

London Citizens are the contingent of Citizens UK based in London. Citizens UK describe themselves as the "home of community organising in the UK", seeing their work as democracy in action – for example, holding politicians and other decision makers to account. Mayoral Assemblies are part of this process.

Assembly North was a pilot citizens' assembly in South Yorkshire conducted by Democracy Matters, a group of academics from the University of Sheffield, the University of Southampton, University College London, the University of Westminster and the Electoral Reform Society.  

Central Government is promoting the role of staff-led mutuals in the delivery of public services.