Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Brighton and Hove City Council Digital Housing Case Study

The project team are awaiting delivery of the products from the supplier as migration to the new system and user acceptance testing is completed and verified for the Go-live launch.

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Exeter City Council Digital Housing Case Study

This project has enabled a successful channel shift to deliver a flexible service 24/7/365. This delivers a more convenient option to alleviate traffic away from traditional housing options services. The model offers one main consolidated referral route giving customers an efficient and effective way to engage with their local authority.

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Milton Keynes Council Digital Housing Case Study

This project has had to pivot products from one back office system to a new overhauled alternative. This refocused approach provided the team with a solid foundation of experience and resource that will now be embedded in the change programme of the housing IT system. The department will now benefit from the work carried out by the team as the housing system innovates over the upcoming year.

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Cambridgeshire County Council Policy Collaboration with Cambridge University Researchers

Cambridgeshire County Council runs the Cambridge University Science and Policy Exchange (CUSPE) Policy Challenges programme, which unites researchers, councillors and officers in a collaborative, research-led approach to policy-making.

Local contact tracing: Liverpool

From the start of October, Liverpool council went live with a more enhanced version of contact tracing. The national team started passing down cases after 24 hours and Liverpool’s contact tracers were given access to the CTAS recording system.

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Local contact tracing: Preston

In many two tier areas, Preston County Council has taken the lead on setting up local contact tracing teams. Often they host the contact tracers, leaving the districts to do the home visits. This case study is part of a series on local contact tracing.

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An exemplar of low carbon residential development and mixed use placemaking

ENGIE is redeveloping the former 1GW coal fired power station at Rugeley, Staffordshire, as an exemplar of low carbon residential development and mixed use placemaking.

Mayor of London’s Retrofit Accelerators

The Retrofit Accelerators deliver carbon and energy savings for Public Bodies across London (Central & Local Government, NHS, Not for Profits, Social Housing Providers) and can help them think smarter, take a more holistic and Public Body / borough-wide view and achieve much more.

Special Educational Needs and Disabilities, Behaviour Change across the system of support: Suffolk County Council

The 2015 Care Act and 2014 Children and Families Act gave young people with Special Educational Needs and Disabilities more rights to support and for longer. Whilst being a much needed and well received pieces of progressive legislation, they presented severe problems in a system primarily driven by resource limitations.

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Local contact tracing: Swindon

Swindon launched its local contact tracing service in late August, staffed by members of the public health team and the Live Well Swindon Community Resilience Hub. This case study is part of a series on local contact tracing.

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