Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Remote council meetings: Rotherham Metropolitan Borough Council

Despite the current “stay at home” restrictions which is making face to face meetings impossible, councillors at Rotherham Council has remained available for residents to contact if they require support on community and council issues. In light of the need to reduce face to face contact in order to save lives, all advice surgeries will now be taking place by telephone or online only.

Efficiency and income generation

Remote council meetings: Royal Borough of Kensington and Chelsea

The council is planning to pilot virtual surgeries. The team is looking to develop a toolkit to give Members the option to run ward surgeries online where local councillors feel this would be helpful.

Efficiency and income generation

Remote council meetings: Kirklees Council

Kirklees Council held their first ever virtual council meeting on 1 May 2020 bringing together Microsoft Teams Live Events and streaming partner Civico. 

Efficiency and income generation

Remote council meetings: City of York Council

During the COVID-19 crisis, councils have been forced to shift communications online and interact with the public in very different ways.

Efficiency and income generation

The Greater Manchester Regulatory Centre of Excellence

The Greater Manchester Regulatory Centre of Excellence has created a unique partnership offering regulatory support and advice to businesses, mainly through the provision of primary authority partnerships. However, the partnership had always wanted to offer more for businesses both to ensure greater compliance and generate additional income for the local authorities and fire service. This case study forms part of the productivity experts resource.

Efficiency and income generation

Using digital technology to hold remote public meetings and deliver a programe of events to keep in touch with businesses

South Staffordshire Council is using MS teams to hold remote meetings.  

Efficiency and income generation

Remote council meetings: London Borough of Hounslow

Running a virtual workshop using MS Teams

Efficiency and income generation

Remote council meetings: Ashfield District Council

Ashfield District Council held its Annual Meeting of Council virtually on 23 April. The first testing sessions carried out were to decide which application would best suit a meeting with 35 Elected Members and up to six supporting officers.

Efficiency and income generation

Remote council meetings: Devon County Council

Despite these unprecedented times, local authorities still need to deliberate and make decisions about the future of their localities, enable democratic participation from applicants and residents, maintain momentum on major developments in their boundaries while adhering to social distancing and new Government regulations during the COVID-19 emergency.

Efficiency and income generation

Remote council meetings: Basingstoke and Deane Borough Council

The Basingstoke and Dean Borough Council team is looking to launch their virtual council meetings through Zoom’s webinar feature.

Efficiency and income generation