Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Wrexham County Borough Council – customer-focused communications – using technology to support our residents

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.

Communications support

On the edge of care: Keeping vulnerable young people safely in the community

Taking a child into care has a significant impact on them, their family and their community. Brent Council wanted to develop their support for children, young people and their families.

Design in the public sector

North East Lincolnshire and the provision of homecare

See how a 12 week home care discovery in North East Lincolnshire has helped staff and users reshape how this service could be delivered in future.

NHS Digital and the social care information needs of older people

See how NHS Digital has worked with those who receive care, their carers as well as health and social care professionals to understand the social care information needs of older people. This case study forms part of our Design in Social Care Programme. This case study forms part of our Design in Social Care Programme.

Homes for NHS staff pilot: London

Certain areas of the country have seen house prices rise significantly over recent years, the Department of Health and Social Care (DHSC), Greater London Authority and One Public Estate are responding to the lack of affordable housing affecting the supply and retention of NHS staff.

Helping residents build: Using design thinking to make planning applications more efficient

Brent Council applied to the Design in the Public Sector programme with the desire to make the planning application process in Brent easier and quicker.

Design in the public sector

Family front door - smart information-sharing portal

Worcestershire County Council’s project focused on providing a digital solution to support their ‘Family Front Door’ initiative.

Digitalisation

Providing digital support for housing and homelessness

Kent Homechoice aimed to develop three new online, mobile friendly tools for housing applications and advice.

Digitalisation

Telford and Wrekin Council: developing and helping to build recovery

Telford and Wrekin Council has been revamping its approach to substance misuse in recent years.

West Sussex Council: looking out for children

West Sussex Council’s substance misuse service has set up a dedicated family team to help ensure the needs of children whose parents are under the care of the team are properly catered for.