Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Essex County Council: Evaluating supportive digital communities during COVID-19

The COVID-19 pandemic has brought unprecedented challenge to local government. The Communities team at Essex County Council set up Essex Coronavirus Action Support Group (ECAS) alongside the Essex Public Health team, and in partnership with community Leaders.

Surge testing in Walsall

Walsall council used mobile testing and adapted their approach to reach different groups.

Surge testing in Manchester

Manchester City Council introduced mobile testing units in five locations across the two areas and an asymptomatic rapid testing site at Moss Side Leisure Centre was converted into a PCR testing site.

Surge testing in Bristol and South Gloucestershire

Surge testing started in parts of Bristol and South Gloucestershire in February after 11 cases of the UK variant with E484K mutation were identified as part of routine sampling.

Westminster City Council BAME Staff Network

An example of a council using its Black, Asian and Minority Ethnic staff network to help it work towards a real culture change within the organisation on equality and diversity issues.

Surge testing in Norfolk

The Government announced that surge testing was to take place in Norfolk on Tuesday 16 February.  The testing started the following day focussing on the market towns of Diss and Roydon, which are home to around 10,000 people. 

Surge testing in Ealing Council

Ealing Council was among the first wave of councils asked to do surge testing after a case of the South African variant that could not be directly linked to travel was identified.

Surge testing in Hertfordshire

Hertfordshire was part of the first wave of eight council who were asked to carry out surge testing from February. One case of the South African variant that could not be linked back to travel had been identified.

Birmingham City Council: Community Champion Programme and Community Partners

Communication and Engagement Lead (Test and Trace) at Birmingham City Council (BCC), Kulvinder Naga, outlines the council’s Community Champion Programme.

London Borough of Waltham Forest: Vaccine confidence programme

Waltham Forest Council has been working on a vaccine confidence programme, aimed at increasing take-up, particularly amongst its most vulnerable residents.