Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Your search returned 1221 results

Greater Manchester Co-operative & Community Led Housing Initiatives Project

Co-operative and community-led housing is a way for local people to play a leading and lasting role in solving housing problems, creating genuinely affordable homes and strong communities in ways that are difficult to achieve through the mainstream housing market. 

Essex County Council preventing and tackling homelessness across the county

The LGA supported project was aimed at supporting the implementation of the Future of Essex Vision priority to prevent and tackle homelessness across the county.

Commissioning housing support for people who are homeless or threatened with homelessness - Warrington Borough Council

Warrington Borough Council commissioned several organisations to provide accommodation-based and floating support to people who are homeless or threatened with homelessness.

Masterplanning New Communities to Meet Housing Need - Eastleigh Borough Council

Eastleigh Borough Council sought research to help shape the approach and devise policy that will create mixed and balanced communities and ensure that different housing needs in the borough are addressed.

A behavioural approach to digital channel shift

A project to drive online take-up of e-forms through MyAccount in two service areas; council tax and waste management. This project focussing on customer engagement, marketing and behaviour change to use existing systems.


Customers keen to self-serve

A project to put in place a new online service for revenues and benefits customers. Functions will include allowing customers to apply for single person council tax discount, housing benefits and notifying the council of a change in circumstances


Driving self-service in revenues and benefits

A project to introduce, promote and expand an online portal for businesses, residents and landlords to view at a variety of revenues and benefits information.


Maximising a Council’s soft assets in a leisure context

A project which commenced over three years ago with initial support from the LGA’s Productivity Experts Programme and phase one will launch in June 2019.

Efficiency and income generation

Enabling Camden’s Cashless Strategy

Camden Council has rationalised the number of suppliers it contracts for payment services with the aim of moving towards a cashless system. Part of the project is for the distribution of social care payments such as the direct payment of adult and children’s social care electronically via prepaid cards. We now currently load £1million per month onto prepaid cards across more than 400 cards in circulation, and we are currently exploring how it can be rolled-out to additional schemes to supplement our cashless strategy. Our staff have reported the prepaid card system has resulted in a: “positive user experience”.

South Tyneside Council: Review of children’s services in the Borough

In October 2018, South Tyneside Council participated in the Productivity Expert Programme to review their directly provided childcare service. This report outlines the project and considers the conclusions of the final report and identifies the way forward. This case study forms part of our productivity experts resource.

Efficiency and income generation