Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Baby Babble: During the pandemic and beyond

Baby Babble is a programme for parents/carers and their babies. It aims to support early language and communication using stories, rhymes, baby signing and sensory experiences.

Royal Borough of Kensington and Chelsea: Local Listed Building Consent Order

Royal Borough of Kensington and Chelsea is the first council in the country to introduce a new listed building consent order, giving permission for solar panels on most Grade II and Grade II* listed buildings, without the need for individual listed building consent. Previously, residents of listed buildings had to obtain individual consent to install solar panels on their property. This was difficult and time consuming, which put many residents off.

London Borough of Barking and Dagenham: Using data and behavioural science to proactively support residents in debt

The London Borough of Barking and Dagenham made proactive calls to residents at summons stage for council tax arrears to see if they could set up a payment plan or needed support in February 2021. This increased the numbers of payment plans set up and residents appreciated the approach. 

Essex, Thurrock and Southend-on-Sea: POWER project

A design team came together drawing from staff in CAMHS, education, the voluntary sector and Youth Offending Services from three local authorities. The team examined two local critical cases and identified a need for a primarily solution-focused emotional wellbeing support for children in the 8-13 age range.

Blackpool: Diversion using youth-led sports activities

Following the relaxation of lockdown restrictions in 2020, there was an increase in antisocial behaviour. The police were seeking criminal behaviour orders against five children.   With summer holidays approaching, the Youth Justice Service (YJS) wanted to put a rapid response in place to prevent further escalation and to address the community’s concerns.

Coventry and Warwickshire: A CAMHS-led Youth Justice Programme

The CAMHS team are implementing systemic, relationship therapy with additional behavioural and CBT programmes as appropriate. Similarly, they use the Assessment Intervention Moving on (AIMS) sexual offending programme with children as part of a wider offer, including systemic or family therapies addressing the complex family trauma.

Southwark: Strengthening families, strengthening communities

SFSC is led by the Race Equality Foundation, and had an excellent reputation locally. In Southwark, the SFSC programme had been adapted during Covid-19 lockdown to offer online sessions which parents found very useful.

Wales: Trauma and ACE informed assessments

The Cwm Taf Youth Offending Service has embedded a Trauma and ACEs informed approach to working with children. It has an established prevention team that receives referrals from a number of agencies and services, including self referrals, for children aged 8-17 years. They take a developmental and relationship-based approach, responding to the needs of each individual child and family.