Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Your search returned 1218 results

Self-service skip hire in Nottingham

Developing a new online skip hire service to increase the volume of self-service transactions. It will be designed on ‘click and collect’ principles whereby the customer will select and pay for a skip online and then have it delivered to their chosen address at a later date.


Transforming and digitising the refuse and recycling service

Introducing a communication and tracking system into the council's refuse vehicle fleet for both residential and business collections. Combined with new, enhanced online forms this will optimise collection rounds and provide near real-time information exchange.


Transforming the customer experience in SEND

Developing an optional checklist and online application for people applying for an Education Health and Care Needs Assessment. This will include improving web content and producing a video to sits alongside these forms


Encouraging response to the annual electoral registration canvas

The Electoral Registration Officer (ERO) must send a canvass form (known as a HEF) to every residential address in the registration area. In Pembrokeshire this is approximately 64,000 properties. This case study forms part of our behavioural insights resource.

Transforming public services in West Suffolk

Focusing on the public estate in six market towns West Suffolk is transforming how their public services are being delivered to meet the needs of their communities and create revenue savings.

Bath and North East Somerset Health and Wellbeing Board

Bath and North East Somerset is one of the three ‘places’ in the Bath and North East Somerset, Swindon and Wiltshire Sustainability and Transformation Partnership (STP), which is working to become an integrated care system (ICS).

Bradford Health and Wellbeing Board

Bradford is a partner in West Yorkshire and Harrogate Health and Care Partnership – a first-wave integrated care system (ICS).

Buckinghamshire Health and Wellbeing Board

Buckinghamshire is a first-wave integrated care system (ICS) within Buckinghamshire, Oxfordshire and Berkshire West Sustainability and Transformation Partnership.

Cambridgeshire and Peterborough Health and Wellbeing Board

Cambridgeshire County Council, Peterborough City Council and Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) are coterminous with Cambridgeshire and Peterborough Sustainability and Transformation Partnership (STP), which is developing into an integrated care system (ICS).

Cheshire West and Chester Health and Wellbeing Board

Cheshire West and Chester Health and Wellbeing Board (HWB) is a system-leadership board which meets monthly to monitor progress on integrated health and care developments and to ensure that delayed transfers of care meet national targets. This case study forms part of our integrated care system (ICS) resource.