Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Hertfordshire County Council: Cost of Living Taskforce

In response to the growing pressures residents in Hertfordshire are facing, Hertfordshire County Council has established a ‘Cost of Living Taskforce’ which brings together representation from various service areas to coordinate how the organisation is supporting residents. 

London Borough of Barking and Dagenham: Holistic financial guidance and support

Barking and Dagenham Council has led on the creation of a new standalone financial guidance and support website called Barking and Dagenham Money, a focal point for the Council’s communications and support relating to the escalating cost of living crisis.

London Borough of Lambeth: Streamlining access to financial support

To ensure that residents receive the right support at the right time, Lambeth Council entered into a partnership with Lightning Reach, an award-winning social impact startup, to connect people in financial hardship to a personalised range of support.

London Borough of Southwark: Innovative use of the Household Support Fund

Southwark Council used the Household Support Fund to improve delivery of local welfare including providing direct cash support to help low income households pay rising energy bills, set levels of support based on local welfare data, and create community referral pathways.

Developing Low Carbon Build Specifications (Sunderland City Council)

Developing a suite of zero carbon specifications for refurbishing the council’s current properties and building new ones.

Performance management at Bristol City Council

This case study explains how Bristol City Council is working to develop a performance management culture which embraces the use of data and insight to drive improvement.

Performance management

Leicestershire County Council: Increasing housing choices for older people

Leicestershire County Council is looking to work with a range of housing providers to develop a range of housing options, including housing with care and support schemes across Leicestershire by 2037 for both older adults and working age adults with disabilities.

Southampton City Council: Housing for older people and the benefits for local social care

Southampton City Council is seeking to develop a number of new housing with care schemes across the city and were seeking to secure support from their health partners. They commissioned research to investigate the impact on health care systems.

Swindon Borough Council: Innovate housing solutions for older people in inter-generational communities

Swindon Borough Council is seeking to develop directly and with partners a greater range of housing options suited to people in late life. The council has developed and enabled specialist housing options, such as extra care housing, to meet the housing and care needs of older people.

Telford & Wrekin Council: Using planning policy for a wider mix of housing for older people

Telford & Wrekin Council is using its planning policy to advise its objectives to deliver the right mix of housing for older people and disabled people.