Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Tower Hamlets: Outreach psychotherapy for rough sleepers

The council has taken on a psychotherapist to go out on to the streets and work alongside the borough’s outreach team, helping to turn around the lives of rough sleepers.

Westminster: Psychological in-reach support into hostels

Rough sleepers are offered one-to-one psychological help in the London borough under an initiative that has also seen frontline professionals given training in supporting their clients.

Work Local: The Solent Jobs Programme

Work Local is the Local Government Association (LGA)’s positive vision for an integrated and devolved employment and skills service – bringing together information, advice and guidance alongside the delivery of employment, skills, apprenticeships and wider support for individuals and employers. This case study highlights how Portsmouth City Council and Southampton City Council worked together to implement a similar approach.

Birmingham City Council: Fraud and error - continuous monitoring and detection

This project looked to build upon the success of the council’s internal data matching by developing analytical tests that can run against all of the council’s systems to detect potentially erroneous or suspicious transactions.

London Borough of Croydon: Tackling health tourism and those with no recourse to public funds fraud

The estimated cost of health tourism to the NHS is considerable in both financial and clinical terms. The bid sought to bring together local authority and NHS local fraud partners to share data and identify cases for fraud investigation and debt recovery.

Durham County Council: Procurement Fraud Partnership Pilot

Procurement fraud is regularly reported to be the single largest area of financial loss to local government. It is vulnerable because there are multiple ways to commit fraud and is also vulnerable to being exploited by Organised Crime Groups (OCGs).

London Borough of Ealing: Council Tax Single Person Discount

The London Borough of Ealing commenced work to further enhance the proven functionality of ‘SNAP’ software to deliver the agreed savings for Ealing and the joint partners.

Erewash Borough Council: Derbyshire Joint Fraud Initiative

The consortium formulated the bid intended to enable fraud investigation capacity to be retained by councils following the introduction of the Single Fraud Investigation Service (SFIS) by the Department of Work and Pensions (DWP).

Manchester City Council, Bolton Council and Greater Manchester Combined Authority: Corporate counter fraud approach

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

London Borough of Newham: HMO Landlord Council Tax Counter Fraud Project

A fresh approach was required to tackle council tax arrears in the house in multiple occupation sector. The introduction of council wide licensing, with its additional powers and intelligence, presented an opportunity to increase council tax collection.