Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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Timesage: Melton Borough Council

Timesage is a commercial brand for Melton Borough Council. The initial aim was to develop a pilot with a view to providing chargeable services to local people using a monthly subscription payment model. The pilot period was used to extend our lifeline services to support more independent living but we also have plans moving forward for leisure activity packages. This case study forms part of our productivity experts resource.

Efficiency and income generation

Bradford City Centre Growth Scheme

The Bradford City Centre Growth Scheme was created to support the economic growth and resilience of the City Centre. It has assisted 86 vacant units in being brought back into commercial use and encouraged 230 businesses to either open or expand operations.

Planning and enforcement productivity

The assignment was to review the planning (development management) and enforcement service, advise on best practice, the potential for productivity gains and any other improvements that could be made to realise efficiency gains – in order that these could be embedded within any new managerial approach or operational structure adopted within the service. 

Efficiency and income generation

Council Co-Designed Cyber Awareness & GDPR Training

Portsmouth City Council collaborated with nine other local authorities to co-fund and co-design council specific cyber and GDPR awareness training.

Data and transparency

Youth Offending Service Prevention - Staffordshire County Council

Staffordshire’s Youth Offending Service prevention project is focused on identifying those children and young people who face much poorer outcomes than their counterparts and intervening early with bespoke projects to help them thrive.

Norfolk Teenage Parent Pathway

The Norfolk Teenage Parent Pathway (TPP) was launched in 2017 and was the culmination of a service redesign; to broaden the reach of support to all teenage parents within Norfolk.

The importance of contract management in transforming the delivery of outsourced services

Breckland Council currently contracts Capita for the provision of planning and building control services for a period of 15 years from 2006.

Efficiency and income generation

Swindon Borough Council – supporting local democracy – voter ID campaign

When the Government announced a series of pilots asking voters to bring identification to the May 2018 local elections, Swindon Borough Council was ready for the challenge.

Southwark Council: responding to the London Bridge and Borough Market terror attacks

On 3 June 2017 London Bridge and Borough Market were targeted by a terrorist attack. With emergency services leading the initial response, Southwark Council had the vital job of keeping residents, councillors and the wider community informed.

Communications support

Pan-London councils – engaging stakeholders to deliver results

When responsibility for public health transferred to local government in 2013, HIV rates in London were rising. This case study explains how effective stakeholder engagement and clear communication brought all 33 London boroughs together to tackle the issue and deliver change.

Communications support