Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Improving accessibility for the Deaf community in Surrey

Surrey County Council commits to improving accessibility for their Deaf community and advancing their equality, diversity, and inclusivity (EDI) agenda by providing ongoing British Sign Language (BSL) translated video content by Involve Interpreter.

Portsmouth City Council: New cost of living tool for frontline staff and residents

Portsmouth City Council have created a cost of living action plan checklist tool for frontline staff to use with residents.

Cost of living

LG Inform Plus - Stockport Metropolitan Borough Council

This case study highlights the work that Stockport Metropolitan Borough Council has undertaken using LG Inform Plus. This includes its approach to business intelligence via the use of the LG Inform Plus API.

Bassetlaw District Council: Leading a place-based response

Bassetlaw District Council has identified the cost of living crisis as the biggest current threat to its communities, revised its Corporate Plan to reflect this situation and reallocated the use of reserves to match this commitment.

Nottinghamshire County Council: Improving access to affordable and nutritious food

Families with young children in Nottinghamshire are being supported with the cost of living through a network of FOOD (Food On Our Doorstep) Clubs. The clubs provide more affordable access to healthy ingredients as well as supporting families to cook and prepare family meals. 

London Borough of Tower Hamlets: Tower Hamlets Community Advice Network

Tower Hamlets Council worked with the Tower Hamlets Community Advice Network (THCAN) to launch a borough-wide referral system which links residents with a wide variety of local advice and support services.

South Gloucestershire Council: Cost of Living Taskforce and signposting campaign

South Gloucestershire Council created a Financial Security Group to link all areas of financial security together and provide a comprehensive approach to supporting people.

East Suffolk Council: ‘Ease the Squeeze’

East Suffolk Council has worked with partners across sectors, through a series of workshops, to develop a wide reaching programme to support local residents with the rising cost of living.

Bristol City Council: Bristol’s One City Response

From March 2022, the Bristol City Council Neighbourhood and Communities service have convened staff from across the council to understand the potential impacts of the rising cost of living on individuals and communities.

Leeds City Council: Healthy Holidays in Leeds

The Healthy Holidays scheme provides activities and food over the Easter, Summer and Christmas holidays to vulnerable children, primarily those eligible for Free School Meals.