Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Enabling families to play a central role in developing, delivering and accessing support

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

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Health visiting and school nursing: Redcar and Cleveland Borough Council

In January 2015, Redcar and Cleveland Borough Council went out to tender for the school nursing service and didn't receive any bidders. Between January and March, they did an options paper and Cabinet decided in March 2015 to transfer the service in-house and propose that they should subsequently explore also bringing health visiting in-house.

South Yorkshire Fire and Rescue Service – Improving employee wellbeing through internal communication

With health and fitness a priority for all firefighters, South Yorkshire Fire and Rescue service wanted to find a way to support their employees to live healthier lives. Corporate communications manager Alex Mills explains how they achieved their objective.

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Brent Council – It's Yammertime

Brent Council wanted to free capacity for its internal communications officer to work on more strategic projects, improve the speed of communications across the organisation and improve channels.

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‘Explore York Libraries and Archives Mutual’ – an industrial and provident society with charitable status

Explore is a mutual organisation which runs library services on behalf of the City of York Council.

View all Efficiency and income generation articles

Creativity Works – a local charity using creativity as a catalyst for personal and social development in Bath and North East Somerset

Creativity Works provides self-support groups and peer-led networks to support mental health in Bath and North East Somerset.

Overcoming financial challenges

Aylesbury Vale District Council is looking for ways to grow their way out of financial challenges as part of an integrated programme of service innovation, investment and change, called the New Business Model.

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Wigan Council – engaging staff in a new vision

Faced with the challenge of engaging employees in a new vision, Wigan Council quite literally took their staff on a journey.

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Cheshire West and Chester Council – Communicating difficult change messages

Faced with the need to downsize to ease financial pressures, Cheshire West and Chester Council had a challenge on its hands. How best to communicate potentially controversial changes without losing employees’ trust and support.

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Essex County Council – bringing our new ways of working to life

When Essex County Council decided it needed to change the way the organisation worked,it went straight to its people. Holly Baker, People and change communications manager at Essex County Council explains all.

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