Case studies

Our aim was to increase customer satisfaction and engagement with Leeds’ digital customer service, reducing telephone, email and face-to-face contact for enquiries where it isn’t needed. This case study forms part of our social media strategy resource.

In March 2020 with the onset of COVID-19, Leeds City Council needed to identify clinically extremely vulnerable (CEV) people who had particular health conditions, particularly those who needed to shield or be protected from COVID-19.

Within Leeds, there are some areas which have high levels of alcohol-related harm and alcohol-related anti-social behaviour (ASB). This data led to Leeds’ licensing and public health teams working together to develop an alcohol licensing data matrix.

Reception Reading Stars is a reading activity to help foster a love of books and reading targeted at parents/carers of children about to enter reception class in September.

CEG is leading the development of the 57 acre Kirkstall Forge scheme in Leeds which is transforming the oldest industrialised site in England into a thriving mixed-use community in a unique wooded, riverside setting.

The new s106 agreement provides for "recession proofing"

Being a young carer can significantly affect a pupil’s education and mental health with little time to do homework, coursework or socialise with friends. In Leeds routine screening of pupils has begun to identify those who have caring responsibilities and to support them a dedicated pathway has been established to improve links between school nurses and other services. This case study showcases the important role of school nurses in the education system.

Several of the experts by experience that we spoke to stressed the importance of evaluating services from the perspective of people with a learning disability, and particularly seeking the opinions of those who use them.

West and East Midlands ADASS with Herefordshire County Council, Lincolnshire County Council Nottinghamshire County Council and Walsall Metropolitan Borough Councils and supported living providers in the council areas developed a pilot project to work with supported living providers and partners in the NHS to help social care staff to identify the signs that someone with a learning disability is deteriorating and work with NHS staff to get the person the care they need in this situation.  

The school nurse team in Sefton helped children spot the signs of worry, and how to build resilience.