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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Safer Cyber – Tackling online harms in Durham

Faced with an increase in online crime and harm across a range of themes including extremism, the Safe Durham Partnership chose to adopt ‘Tackling and Preventing Cyber Enabled Crime’ as one of their six partnership priorities.

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Barnsley Council: Pioneering use of Microsoft Copilot

Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.

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Birmingham City Council: the Foundry

Birmingham City Council established the ‘Foundry’ to accelerate digital transformation and help the council close its budget gap whilst building digital skills and capability. 

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Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

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Copeland Borough Council: managing a cyber attack

During the August bank holiday in 2017, Copeland Borough Council was hit by a zero-day ransomware cyber attack.

View all Efficiency and income generation articles

Digital Discharge to Assess

The aims of the SCDIA Digital Discharge to Assess project were to develop a cloud-based case management system that did not depend on a single IT partner or supplier; allow users (with appropriate permissions) to capture, update, track, and report on data about a person’s journey through the Discharge to Assess process; create a ‘single version of the truth’, with a raft of associated patient benefits and service efficiencies.

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Doncaster: managing a cyber attack

In April 2017 Doncaster Council was hit by a cyber-attack. This case study provides a summary of events and how the organisation successfully managed the incident.

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Hertfordshire County Council's assistive technology offer, Data Inspired Living, wins LGC award for Innovation

Data Inspired Living uses sensors placed in the home to build a picture of someone’s normal routine. If the sensors detect anything abnormal, an alert can be raised and investigated, allowing people to stay in their own homes and retain independence but still have support when needed.

Implementing digital social care records: Case studies

These four case studies identify how barriers can be broken down by addressing cultural expectations and outcomes in systems, by focusing on partnerships, including strong delivery partnerships, by focusing on standards and expectations and by focusing on relationships that make everybody feel a part of something.

Islington: managing a cyber attack

In July 2017 the London Borough of Islington was hit by a Distributed Denial of Service (DDos) cyber-attack targeted at the council’s online portal for citizens called ‘My e-account’, a part of the website which allows residents to manage their services and payments through a personal online account.

View all Efficiency and income generation articles