Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Digital Discharge to Assess

The aims of the SCDIA Digital Discharge to Assess project were to develop a cloud-based case management system that did not depend on a single IT partner or supplier; allow users (with appropriate permissions) to capture, update, track, and report on data about a person’s journey through the Discharge to Assess process; create a ‘single version of the truth’, with a raft of associated patient benefits and service efficiencies.

London Borough of Bexley:  cracking the cyber security challenge

Cyber security managers in local authorities have their hands full trying to ensure their organisation doesn’t become yet another headline-grabbing example of a damaging cyber-attack. It’s an uphill battle and judging from the rapidly growing number of victims, it’s a battle many are not winning. The London Borough of Bexley provides an insight into the cyber security gaps which led them to seek a major change of strategy, and how the team overcame these challenges and significantly raised its level of cyber security.

Efficiency and income generation

Copeland Borough Council: managing a cyber attack

During the August bank holiday in 2017, Copeland Borough Council was hit by a zero-day ransomware cyber attack.

Efficiency and income generation

Islington: managing a cyber attack

In July 2017 the London Borough of Islington was hit by a Distributed Denial of Service (DDos) cyber-attack targeted at the council’s online portal for citizens called ‘My e-account’, a part of the website which allows residents to manage their services and payments through a personal online account. A DDoS attack is when a hacker overwhelms a system making it unusable for regular users.

Efficiency and income generation

Doncaster: managing a cyber attack

In April 2017 Doncaster Council was hit by a cyber-attack. This case study provides a summary of events and how the organisation successfully managed the incident.

Efficiency and income generation