Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Westminster City Council: Using audience segmentation for income generation

Audience analysis has helped Westminster Council to raise £900,000 for vulnerable residents through the Community Contribution campaign.

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Westminster: Providing early mental health support

Westminster City Council are piloting a scheme in schools to improve access to early information and support for children on mental health as well as ensuring there are mental health workers in youth hubs.

Where to start on retrofit: A blog on the experiences of working at a County Council…

This blog covers some of a County Council's experiences, thoughts, and tips from their early stages of trying to tackle retrofit at a county-wide level and develop an action plan for the whole county.

Wigan Borough Council's integrated health and wellbeing offer to tackle childhood obesity

Wigan commissions leisure services to provide an integrated health and wellbeing offering which makes full use of the community assets that families trust most - schools and Start Well Family Centres - as well as providing weight management services for children and young people.

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Wigan Council: Developing a positive marketing campaign and streamlining recruitment processes

This case study forms part of the publication, 'What good looks like: values-based recruitment in adult social care.'

Wiltshire Council: Meaningful learning experiences

Wiltshire Council’s Climate Team supported a research project aiming to bring Maths to life for Year 7 students. Partnered with a Maths Teacher from a local school, the team developed a challenge to support their Statistics module – using real data from the Council’s public consultation on its draft Climate Strategy. The project focused on Mean, Median, Mode and Range at the level required for Year 7. Students created tally charts, bar charts and pictograms, calculated emissions, money savings and funding, and analysed how Wiltshire residents feel about climate change and the Council’s plans.

Winchester City Council: Community and parish climate engagement

Winchester City Council has been working with Winchester Action on Climate Change (WinACC) and the Centre for Sustainable Energy (CSE) to support the development of climate action hubs across the Winchester district.

Winner iESE Award 2018: transforming through technology

Shepway District Council (now Folkestone and Hythe District Council) transformed its revenues and benefits service by reinventing the way that the service operated for both the customer and the council. It received recognition for its work when it won the 2018 iESE Award for transforming through technology.

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Winning the London Borough of Culture – Waltham Forest

When Mayor of London Sadiq Khan announced the opportunity for London boroughs to compete for £1.35m of funding and the prize to be named the very first London Borough of Culture, Waltham Forest had their sights set on success. Lorna Lee, Director of London Borough of Culture 2019, explains how extensive digital campaigning and community engagement won them the title and a gold public service communications award.

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Worcester City Council: redesigning a rent deposit guarantee scheme

Summary Worcester City Council turned to its neighbours to learn from the best practice that existed locally. It has now introduced the role of private sector liaison officer to help rebuild its rent deposit guarantee scheme in addition to other initiatives.