Case studies

The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being the number one SEND service in the country; a target which has been accomplished.

Social prescribing is delivered in Barking and Dagenham as a service embedded within the local authority, working in partnership with other statutory services within the council.

The London Borough of Barking and Dagenham made proactive calls to residents at summons stage for council tax arrears to see if they could set up a payment plan or needed support in February 2021. This increased the numbers of payment plans set up and residents appreciated the approach. 

Cyber security managers in local authorities have their hands full trying to ensure their organisation doesn’t become yet another headline-grabbing example of a damaging cyber-attack. It’s an uphill battle and judging from the rapidly growing number of victims, it’s a battle many are not winning. The London Borough of Bexley provides an insight into the cyber security gaps which led them to seek a major change of strategy, and how the team overcame these challenges and significantly raised its level of cyber security.

The London Borough of Brent’s approach to obesity includes a “life course” perspective that highlights the importance of pre-natal and early-life factors in childhood obesity.

The estimated cost of health tourism to the NHS is considerable in both financial and clinical terms. The bid sought to bring together local authority and NHS local fraud partners to share data and identify cases for fraud investigation and debt recovery.

The London Borough of Ealing commenced work to further enhance the proven functionality of ‘SNAP’ software to deliver the agreed savings for Ealing and the joint partners.

Ealing Council in West London are creating the conditions to develop a mass community cycling culture in Southall, by tackling the core underlying barriers to cycling and putting residents at the heart of any change. The Sport England funded project involves the giveaway of up to 2,500 bikes to residents, a wraparound training offer, friends to cycle with, daily led cycle rides for all abilities and a platform to create wider system and infrastructure development to sustain a new cycling culture.

The Charedi Orthodox Community leads a highly observant, communal religious life, with no access to TV, radio, mainstream media and little digital access. The council had to consider how to get public health messages to the community without using digital communications.

Research was conducted by London Southbank University (LSBU) in partnership with Lambeth Council to understand the local retrofit supply chain and workforce in the two main retrofit channels: Public-Procured and Private-Purchased. The recommendations and outputs include a list of the roles and skills needed to 2030 and 2050, a stakeholder map of employers and supply chain, and what the council and other stakeholders should do to address gaps and barriers and optimise local benefits from the delivery of net zero retrofits.