Case studies

“Test and Trace had given us a good start but we really believe in the value of contact tracing and wanted to maximise the number of local people it reached. We felt we could make a difference."

Oxfordshire worked with Public Health England and NHS Test and Trace to launch its local contact tracing service in mid October. A team of 14 call handlers drawn from Cherwell District Council and the county council provide contact tracing on behalf of all the districts.

Leicester never really left lockdown. In late June it had the highest rate of positive cases in the country so just before the re-opening of restaurants, bars and hairdressers on 4 July it was announced the city was to go in reverse.

Sheffield’s contact tracing service went live in the middle of October. It is staffed by a team of 12 dedicated contact tracers who work seven days a week – although the hours are shorter at the weekends.

Newham launched its contact tracing service at the beginning of September. Environmental health officers have staffed the service, which has been run from Monday to Friday.

Birmingham has its own Test and Trace team, which has a variety of roles from data analysis and complex contact tracing to communications and community engagement. 

Derbyshire County Council looked at their maternity pathway and ways to identify improvements and reduce smoking in pregnancy (SiP) rates. Smoking is the main modifiable risk factor associated with a range of poor pregnancy outcomes and can impact on the health of the child throughout their lifetime.

This project has effectively built upon its well-established digital housing offer through this project. The team have implemented further resource alleviating solutions into the service while at the same time consolidating back office services under a unitarisation programme of 4 local districts with the county council.

The project team are awaiting delivery of the products from the supplier as migration to the new system and user acceptance testing is completed and verified for the Go-live launch.

Following an extended period of change and significant service disruption due to poor contractor performance, a review of the council’s waste team was undertaken engaging an expert consultant to help determine the future shape and direction of the service.