Case studies

The Old Courts Arts Centre is a six year old multi-arts organisation based in Wigan. They initially had no concept of the impact the pandemic would have on The Old Courts. When the pandemic hit, they needed to find a way to stay connected to the local community.

The digital bootcamp supported over 20 organisations to build on their digital marketing and business skills, which in turn helped them to connect to their members and communities, develop their digital business and access guidance and funding.

Archive staff in Gloucestershire worked quickly, using their specialist professional archive skills to set up a system which enabled the scanning and sending of physical post to staff working from home.

Derbyshire County Council looked at their maternity pathway and ways to identify improvements and reduce smoking in pregnancy (SiP) rates. Smoking is the main modifiable risk factor associated with a range of poor pregnancy outcomes and can impact on the health of the child throughout their lifetime.

This project has effectively built upon its well-established digital housing offer through this project. The team have implemented further resource alleviating solutions into the service while at the same time consolidating back office services under a unitarisation programme of 4 local districts with the county council.

The project team are awaiting delivery of the products from the supplier as migration to the new system and user acceptance testing is completed and verified for the Go-live launch.

This project has had to pivot products from one back office system to a new overhauled alternative. This refocused approach provided the team with a solid foundation of experience and resource that will now be embedded in the change programme of the housing IT system. The department will now benefit from the work carried out by the team as the housing system innovates over the upcoming year.

Following an extended period of change and significant service disruption due to poor contractor performance, a review of the council’s waste team was undertaken engaging an expert consultant to help determine the future shape and direction of the service.

A community contact tracing service was launched in Norfolk at the start of September. It is run in partnership between the county council and districts.

Blackpool’s contact tracing service went live at the start of September after only a few weeks of planning and preparation by the public health team.