Case studies

Communicating messages about death is always challenging, but Leeds City Council decided to take the reins and work with partners across the city to help residents face their fears. Communications officer Debra Kerr and Ageing Well Officer Carole Clark explain how collaboration helped people to find the right words to tackle this difficult subject.

The need to keep residents informed and demonstrate value for money are key priorities for all councils, but how to do you balance the two? Alan Ferguson, web manager at Central Bedfordshire Council, explains how they swapped paper publications for online updates without diluting their messages or damaging engagement.

With pregnancy smoking rates showing a slight increase in 2014/2015 Hertfordshire County Council’s Public Health Service wanted to encourage pregnant smokers to quit for good. Senior Campaigns and Communications Officer Jo Necchi explains what they did.

One Voice for Travellers, South Buckinghamshire www.buckscf.org.uk/ Delivery organisation One Voice 4 Travellers Ltd, Bucks New University and NHS Buckinghamshire.

Halton Walk Safe, Halton, Merseyside www.wfh.naturalengland.org.uk/walkfinder/north-west/walk-safe Delivery organisation Groundwork Merseyside Funding Big Lottery Fund (BIG), programme value £47,924.00

This case study explores park and ride and its contribution to decarbonising transport in Chester.

With the onset of the pandemic, the employment and skills service had to pivot to online and alternative delivery approaches in a very short timescale to continue to support learners, young people and those that were being made redundant or who had lost their business.

The council has taken on a psychotherapist to go out on to the streets and work alongside the borough’s outreach team, helping to turn around the lives of rough sleepers.

Between 2009 and 2010, a project known as ‘You Decide!' was given £4.76 million by the Tower Hamlet's Council, plus an additional £300,000 by the local Primary Care Trust (PCT), totalling over £5 million over the two years.

United Pride Friends is a group service for members of the LGBTQ+ community with Autism and Learning difficulties. The primary purpose of their group is giving members a safe place to meet new people and make friends. This case study forms part of the What Good Looks Like report on people with a learning disability and autistic people.