Case studies

This case study describes how we provided support to Ashfield District Council to develop a place narrative with the community at its heart.

Brent Council wanted to free capacity for its internal communications officer to work on more strategic projects, improve the speed of communications across the organisation and improve channels.

Faced with the need to downsize to ease financial pressures, Cheshire West and Chester Council had a challenge on its hands. How best to communicate potentially controversial changes without losing employees’ trust and support.

Faced with the fear that Coventry and Warwickshire’s voice was not being heard, Coventry City Council joined with local private sector organisations to write a narrative for the area. This case study forms part of our place branding toolkit.

Faced with the task of breathing new life into their intranet, Devon County Council decided to take the bold step of integrating it into their public website. Internal Communications and Stakeholder Relations Manager Paula Miles explains why they did it and why early indications suggests it could be the solution to a more open, transparent and collaborative way of working.

When Essex County Council decided it needed to change the way the organisation worked,it went straight to its people. Holly Baker, People and change communications manager at Essex County Council explains all.

Tasked with communicating to a dispersed and largely ‘on call’ workforce, Hampshire Fire and Rescue Service had to find a way to get their messages across quickly and effectively.

Wirral Metropolitan Borough Council - one of the six authority members of Liverpool City Region Combined Authority - has kept devolution high on the agenda, updating staff through regular communications from the chief executive.

Bringing together seven local authorities, one local enterprise partnership and a number of delivery organisations under the umbrella of a single combined authority throws up many challenges. Find out how the Combined Authority overcame these issues to put strong governance in place.

When employees said that a lack of management visibility, accessibility and appraisal inconsistency was hindering effective internal communications and employee engagement, Powys County Council decided to tackle the issue head on, winning a CIPR award for best public sector campaign in the process.