Case studies

Create Gloucestershire is a consortium of arts and cultural organisations and individuals working together to make arts ‘everyday’ for local people.

Suffolk’s library service is provided by an industrial and provident society, with Suffolk County Council’s role as expert commissioner.

Herefordshire Council worked to support Leominster community to develop responses for people engaged with adult social care and families facing crisis.

Faced with the need to downsize to ease financial pressures, Cheshire West and Chester Council had a challenge on its hands. How best to communicate potentially controversial changes without losing employees’ trust and support.

When a new chief executive arrived at West Sussex County Council he brought with him a passion for refocusing the council’s internal communications activities. Communications account manager Helen Card explains how they worked together to achieve his ambitions for the organisation.

This case study forms part of a children's public health transfer resource. On 1 August 2017, the council transferred all of its children’s services to a community interest company owned by the council and two other local authorities.  

The need to keep residents informed and demonstrate value for money are key priorities for all councils, but how to do you balance the two? Alan Ferguson, web manager at Central Bedfordshire Council, explains how they swapped paper publications for online updates without diluting their messages or damaging engagement.

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

Cambridgeshire County Council: Helping local partners use ‘real' data to address challenges and using a design-led approach to find better solutions.

Harrow Council has created a procurement framework to help public bodies host the new small cell mobile infrastructure needed for the next generation of digital connectivity.