Case studies

Following an extended period of change and significant service disruption due to poor contractor performance, a review of the council’s waste team was undertaken engaging an expert consultant to help determine the future shape and direction of the service.

When a new chief executive arrived at West Sussex County Council he brought with him a passion for refocusing the council’s internal communications activities. Communications account manager Helen Card explains how they worked together to achieve his ambitions for the organisation.

An example of a council using its Black, Asian and Minority Ethnic staff network to help it work towards a real culture change within the organisation on equality and diversity issues.

Westminster City Council are piloting a scheme in schools to improve access to early information and support for children on mental health as well as ensuring there are mental health workers in youth hubs.

South Cambridgeshire District Council set up the Zero Carbon Communities (ZCC) Grant scheme to harness local action and enthusiasm, build local community networks and to enable this through a consistent and sustainable funding approach.