Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Our Digital Council

Newcastle-under-Lyme Borough Council used the grant funding from the LGA to bridge a skills gap in our digital project. This case study forms part of our productivity experts resource.

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Excellence in Governance and Scrutiny – Setting up the West Midlands Combined Authority

The task of setting up the West Midlands Combined Authority was led by the City of Wolverhampton Council’s Governance Team and was established by statutory order in June 2016. This case study forms part of our productivity experts resource.

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Options review for increased trading capacity

Bromsgrove DC and Redditch BC received a grant from the LGA under the LGA Productivity Experts Programme. The Councils commissioned an LGA recommended expert to provide an options appraisal into how the councils can fulfil their strategic aim of generating more income. This case study forms part of our productivity experts resource.

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Timesage: Melton Borough Council

Timesage is a commercial brand for Melton Borough Council. The initial aim was to develop a pilot with a view to providing chargeable services to local people using a monthly subscription payment model. The pilot period was used to extend our lifeline services to support more independent living but we also have plans moving forward for leisure activity packages. This case study forms part of our productivity experts resource.

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Early Help review

Peopletoo carried out an evaluation of Bristol City Council's targeted Early Help and commissioned services to assess the current model and offer an independent assessment of its effectiveness and value for money, while also considering further opportunities to provide a more joined up and cost effective approach. This case study forms part of our productivity experts resource.

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Planning and enforcement productivity

The assignment was to review the planning (development management) and enforcement service, advise on best practice, the potential for productivity gains and any other improvements that could be made to realise efficiency gains – in order that these could be embedded within any new managerial approach or operational structure adopted within the service. 

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Taunton Deane and West Somerset – Towards the enterprise authority

Our Deane Helpline is a service which has been providing a lifeline and response package to people for over 30 years, along with associated monitoring of Lifeline alarms across the South West. Its purpose is to support people to live as independently as possible within their own homes and to prolong their quality of life.

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Eastbourne Borough Council and Lewes District Council – A new joint approach to regeneration and economic growth

Support from the Productivity Experts Programme was secured to assist with the design and delivery of a new joint approach to regeneration and economic growth for the recently established shared Regeneration service of Lewes District Council and Eastbourne Borough Council.

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North Lincolnshire Council - Reviewing Household & Trade Waste Collection

A comprehensive efficiency review of waste services in North Lincolnshire.

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Rother District Council – using behavioural insights to reduce demand

Rother District Council (RDC) wished to increase the take-up of payment by annual direct debit for the garden waste collection in order to reduce processing and chasing costs. This was specifically to reduce the number of cheques being received, as is the most costly method of payment for the council. This case study forms part of our productivity experts resource.

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