Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Kent County Council: improving the digital offer

Kent has invested in digital technologies to improve the way services are offered. A new website has been launched and that has been followed by a range of online STI tests, which have proved to be very popular. This case study forms part of our sexual health resource.

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Kent County Council: Making Margate a cooler, greener place

Kent County Council is working on a project in Margate to reduce the risk of flooding and the impact of increasing summer temperatures. Over 30 new trees have been planted across two urban residential streets, 11 of which are planted within specialist sustainable drainage (SuDS) tree pit systems. The project contributes towards reducing heat stress and surface water flood risk while also providing attractive spaces for residents, visitors and wildlife.

Kent County Council: Strengthening referrals for financial advice and support

Kent County Council have worked to strengthen referrals across Kent for those in financial hardship to mitigate the action of signposting. ‘ReferKent’ has been introduced, which is an online platform that allows a simple, easy, and secure referrals to be made by organisations to one another. Supporting this, the Money Advice Network has also been implemented and gives the council the ability to directly refer to them. 

Kent County Council: The benefits of co-designing change

Alcohol services have been changed in east Kent thanks to a co-design process involving staff, service users, local people and stakeholders. It has led to more consistency in services, boosted innovation and improved performance.

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Kent Fire and Rescue Service: helping support people with dementia

Over half of all fire deaths and injury in the home happen to people aged over 60, according to the Chief Fire Officers Association. Recent research has also shown that impairment and disability increase the risk of injury or death from fire.

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Kent Fire and Rescue Service: helping support people with dementia

Over half of all fire deaths and injury in the home happen to people aged over 60, according to the Chief Fire Officers Association. Recent research has also shown that impairment and disability increase the risk of injury or death from fire.

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Kent: acute hospitals optimisation

Managing transfers of care: an example of how a local area is working to implement system change. Kent’s transformation journey began in 2013 with the establishment of three programmes on care pathways, optimisation, and commissioning. This example of a local initiative forms part of our managing transfers of care resource.

Kent: integrated discharge team

Since October 2013, an integrated discharge team has been up and running in North Kent. The team aims to reduce admissions, ensure patients’ needs are proactively managed to reduce their length of stay and to enable patients whose medical conditions are stable to leave hospital in a timely manner. This example of a local initiative forms part of our managing transfers of care resource.

Kent: single health resilience early warning database (SHREWD)

Over the past five years, the use of the single health resilience early warning database (SHREWD) has enabled Kent County Council to supply real-time data to support internal management and also operational partners. This example of a local initiative forms part of our managing transfers of care resource.

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Kent: Using community wardens to help older people at risk of social isolation

Kent County Council's pilot project helps to support older people in the community who are isolated and at risk of loosing their independence.