Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Making the most of our Private Rented Sector to tackle homelessness

Nottingham City Council wanted to explore how they could further utilise the private rented sector to discharge their homelessness prevention and relief duties. This case study is part of the LGA's Housing Advisers Programme.

Maldon District Council: Storage container of household essentials

Maldon District Council worked with partners to offer their local community an extensive storage container filled with household essentials.

Managing Accommodation Needs for Older People – Providing more choice of accommodation for the over 55s

To provide more choices of accommodation for our senior residents Central Bedfordshire Council developed a strategic vision to meet the accommodation needs of older people by building a substantial number of independent living apartments.

Managing demand through improved letter writing

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

View all Demand management articles

Managing demand through improved letter writing

Colchester Borough Council found using plain English in letters to residents improved response and resulted in fewer calls to the council.

View all Demand management articles

Manchester Camerata: Our Social impact Plan

A new model of working with partners in the 10 Greater Manchester boroughs, that addresses social inequalities and increases access to arts, culture and music.

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Manchester City Council – Manchester Together memorial programme

The 22 May 2018 marked one year on from the devastating Manchester Arena bombing which killed 22 people and changed countless lives, and the city, forever. Jen Green, director of strategic communications at Manchester City Council, reflects on how Manchester came together to remember those tragic events and honour the city’s powerful community spirit. The Manchester Together memorial programme was awarded a bronze award at the 2018 public service communications excellence awards.

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Manchester City Council – Safe and Together

In 2017 Manchester set out to shift the culture and practice of children’s social care to become more domestic abuse informed and enable practitioners to have greater confidence in challenging the perpetrator and holding them to account.

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Manchester City Council – The Arcadia Library and Leisure Centre

The Arcadia Library and Leisure Centre opened in February 2016 – a new-build, combined facility in Levenshulme, which cost £9.1 million.

Manchester City Council, Bolton Council and Greater Manchester Combined Authority: Corporate counter fraud approach

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.