Case studies

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.

An MJ award-winning initiative in the City of Wolverhampton to keep leisure centres in house but run on a more commercial footing

When Storm Desmond hit the North of England in 2015 it flooded around 100 properties in Wyre. Senior Communications Officer Stephanie Collinson explains how the council delivered much needed communications support to a community in crisis.

York Life is a new, free music festival for York. Funded by City of York Council (CYC) through the UK Government’s Additional Restrictions Grants and organised by a partnership between Make It York and York Music Venues Network.

This case study is an example of the practical use of asset-based approaches in communities.

Firefighters in Humberside are providing the first response to reports of falls in the home in a pilot that is helping to reinvent the role of the fire service.

A new programme enabled 14 Young Commissioners to be equal partners in leading service and culture change for children and young people’s mental health services in Newcastle and Gateshead.

The Pan London Care Leavers Offer forms part of the work by the Association of London Directors of Children’s Services (ALDCS) and is led by a strategic working group of policy makers from ALDCS, London Councils, Partnership for Young London (PYL) and The Greater London Authority.

Staffordshire’s Youth Offending Service prevention project is focused on identifying those children and young people who face much poorer outcomes than their counterparts and intervening early with bespoke projects to help them thrive.