Case studies

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

A unique trail of cast bronze roundels maps out a walking route past public artworks, landmarks and points of interest in the Lincolnshire town of Sleaford.  

Manchester Camerata, one of the UK’s leading chamber orchestras, works within health and social care to make music with community groups across Greater Manchester.   

Birmingham is the youngest city in Europe with nearly 40 per cent of the population under 25. We wanted try and connect with this demographic and starting an Instagram account was one way we thought we could do this digitally. This case study forms part of our social media strategy resource.

Our aim was to increase customer satisfaction and engagement with Leeds’ digital customer service, reducing telephone, email and face-to-face contact for enquiries where it isn’t needed. This case study forms part of our social media strategy resource.

East of England Ambulance Service wanted to give a snapshot of what it handles in one of its busiest 24hr periods.

The overall aim was to increase the number of people seeing London Fire Brigade's safety messages and what the organisation does on a daily basis.

Previous years had seen scarce social media use, so Coventry City Council wanted to use social media more proactively and effectively. This case study forms part of our social media strategy resource.

How the trust went about setting up one of the first successful Instagram accounts for an NHS acute hospital trust.

Local government has a key role to play in preventing people from being drawn into terrorism. The new Prevent duty for local authorities contained within the Counter Terrorism and Security Act 2015, sets out the need for all local authorities and other specified authorities to have “due regard to the need to prevent people from being drawn into terrorism”.