Case studies

Enfield Council have worked in collaboration with Kensa Contracting and Engie to deliver England’s largest shared ground loop array heat pump programme replacing electric heating, all in under one year and whilst the flats remained inhabited. The project serves 400 flats in eight tower blocks in Enfield was named District Heating Project of The Year at the 25th annual H&V News Awards in 2019.

Baby Babble is a programme for parents/carers and their babies. It aims to support early language and communication using stories, rhymes, baby signing and sensory experiences.

Liverpool City Council and Merseyside Fire and Rescue Service (MFRS) have an informal structure for joint working on fire risk to high-rise residential buildings, based on effective communication and information sharing. Liverpool has over 200 blocks over 18 metres high, including purpose-built student and private residential blocks.

The London Borough of Barking and Dagenham made proactive calls to residents at summons stage for council tax arrears to see if they could set up a payment plan or needed support in February 2021. This increased the numbers of payment plans set up and residents appreciated the approach. 

A design team came together drawing from staff in CAMHS, education, the voluntary sector and Youth Offending Services from three local authorities. The team examined two local critical cases and identified a need for a primarily solution-focused emotional wellbeing support for children in the 8-13 age range.

Following the relaxation of lockdown restrictions in 2020, there was an increase in antisocial behaviour. The police were seeking criminal behaviour orders against five children.   With summer holidays approaching, the Youth Justice Service (YJS) wanted to put a rapid response in place to prevent further escalation and to address the community’s concerns.