Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Wirral: care home teletriage service

Wirral has a large number of care homes and had a significant number of non-elective admissions from care home residents. It was a priority to ensure that care was provided in the patient’s place of residence wherever possible, as a non-elective admission can have a detrimental effect on frail older people. This example of a local initiative forms part of our managing transfers of care resource.

Voluntary and community sector support, Bradford

Health and care leaders worked with the voluntary and community sector by investing £20,000 to support the sector to build its information sharing capability to achieve compliance and facilitate further information sharing and social prescribing. This example of how local areas are working to implement overall system change forms part of our care and health improvement digital and information resource.

Virtual support project – AutonoMe

This collaborative project set out to help people with learning disabilities live more independently, particularly after the Covid pandemic. This was done by developing and implementing virtual support through a provider that guides people through information and learning materials to develop their employability and better manage their mental health and wellbeing.

Using the improved Better Care Fund in Derbyshire

Derbyshire County Council has been working with local partners to develop and deliver a clear plan for use of the improved Better Care Fund. The approach is helping to maintain capacity across both social work and the independent sector, and supporting system flow and hospital discharges. This example of how local areas are working to implement overall system change forms part of our managing transfers of care resource.

Using data mapping to inform care decisions

‘The Bridge’ is a tool for data visualisation, designed to display public sector data and provide effective economic forecasting and market insights. Follow-on funding was granted to share the project and its learning with other councils.

Transitions in Hammersmith and Fulham: The “Preparing for Adulthood” Team

The development of a transitions service offered by Hammersmith & Fulham Council demonstrates the good practice set out in several key domains of this outcomes and improvement framework.

The Royal Borough of Greenwich: Partnership Working across the borough

There is strong partnership working in Greenwich to develop and improve the local offer. The overall objective is that people at the end of their lives and their families can be well supported and their outcomes improved through care and support that is integrated around the individual. This case study forms part of our end of life care guide for councils.

The power of Homesharing

82-year-old Oxfordshire-based Jennifer Baird was diagnosed with dementia after a stroke. She became confused and struggled with practical tasks. A sharer, Judith O’Boyle, was found through Share & Care Homeshare, and she lived with Jennifer for 12 months.

The LGA and NHS England & Improvement - Wellbeing information pack for care staff

Following the development of the wellbeing offer for NHS staff affected by COVID-19 in April 2020, the NHSE & I regional team in the south east of England felt that there needed to be a similar resource for social care staff.

The development of a sustainable training programme for care workers and personal assistants: Havering Council

To improve the relationship between the council and external adult social care providers, Havering Council recognised a need to develop a two-way communications model between all providers and the council. The model would support a more equal relationship, focusing on the best possible outcomes for vulnerable residents. This forms part of our adult social care markets and commissioning resource.