Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Your search returned 6 results

Luton Borough Council and the National Register of Licence Revocations and Refusals (NR3)

NR3 has a simple objective of providing a mechanism for licensing authorities to record details of where a taxi or PHV drivers licence has been revoked, or an application for one refused.

Reopening Westminster’s hospitality sector

The challenges in reopening hospitality in Westminster are very similar to those faced by local authorities across the country. This case study summarises how Westminster Council responded to these challenges in a coordinated way.

The Greater Manchester Regulatory Centre of Excellence

The Greater Manchester Regulatory Centre of Excellence has created a unique partnership offering regulatory support and advice to businesses, mainly through the provision of primary authority partnerships. However, the partnership had always wanted to offer more for businesses both to ensure greater compliance and generate additional income for the local authorities and fire service. This case study forms part of the productivity experts resource.

Efficiency and income generation

Christchurch and East Dorset online licensing project report

Partners Christchurch and East Dorset Councils identified licencing as an area of high demand and volume, with the majority of the process being handled offline.


Reducing the strength: Guidance for councils considering setting up a scheme

Councils have multiple roles in relation to the sale, consumption and impact of alcohol in their local areas.

Case study - Gambling regulation: Councillor handbook (England and Wales)

The LGA has revised and updated its councillor handbook on gambling. Many councils have significant concerns about betting shop clustering and the use of Fixed Odds Betting Terminals. While councils may not have the powers many would like in this area, there is nevertheless a range of tools they can use to shape local gambling regulation.