Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Your search returned 14 results

Securing the financial wellbeing of council employees - London Borough of Hackney

Hackney Council is the first local authority to launch salary-linked employee loans. In its first year the solution, provided by Salary Finance, has truly changed people’s lives.

Online resilience training pilot - East Sussex County Council

Faced with the challenge of rising mental health absence rates, East Sussex County Council (ESCC) wanted to understand how to pro-actively support the wellbeing of its workforce.

Leading by example to improve the local flexible working labour market - Camden Council and Timewise

Camden Council have been working with Timewise since 2014 and became their first Timewise Accredited Council.

How Westminster embraced flexible working as a Timewise Council

Claire Campbell, Timewise’s public sector Programme Director, explains why Westminster City Council got involved in the programme, and the difference it’s already making.

Supporting the financial wellbeing of council employees in North Somerset

In May 2017, North Somerset Council added a new suite of financial wellbeing products to its employee benefits package. At no risk or cost to the council, they have already delivered an average saving of £1,029 for those who have taken advantage of them.

Surrey County Council DMA case study

Surrey County Council’s new Target Operating Model sets out the principle that structures (as a default) should be with six spans and six layers. The Community Protection, Transport & Environment Directorate used the DMA process to support the intelligent application of this principle. 

Richmond and Wandsworth Councils: Using the Standards for employers of public health teams in England to inform a workforce development project

Richmond and Wandsworth Councils have an agreement to share the workforce and staffing structure across the two boroughs. Over the last two years, the councils have reviewed the capacity of their public health workforce to understand its strengths and weaknesses in terms of the required skills and knowledge.


Redbridge Council: Using the Standards as part of a re-structure process and HR processes

The public health team at Redbridge Council used the Standards as part of their re-structure process and in managing staff performance. The team also have plans to embed the Standards across the council more widely.


Durham County Council: Using the Standards to help inform the re-structure of a public health team

Durham County Council’s public health team went through the review and re-structure process in 2017. The team transitioned from the NHS to the council in 2013 and the review was needed to help the team be more embedded within the council.


Liverpool City Council: The Standards for employers of public health teams in England as guidance and reflection tool

Liverpool City Council’s public health team used the Standards widely to assess, guide and support their work across the five areas covered by the Standards.