Establishing local Healthwatch (LHW) is a series of briefings produced by the LGA to assist local authorities and their partners in local communities and the NHS to support the commissioning, setting up and early development of local Healthwatch.
Engagement requires a two-way process of communication. It will need to be good both at giving and receiving information, both a good speaker and a good listener, acting as the eyes and ears of the community and the voice of many people.
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L12-766