Welcome to Comms Hub – our online resource to help you to develop and deliver more effective communications
It has never been more important for local authorities to communicate effectively with residents, media, partners and employees.
Whether it’s to encourage greater self-service, to promote understanding of local priorities, or to navigate local government reorganisation (LGR) and devolution, effective communication has the power to engage communities, challenge misconception and help your council achieve its objectives.
On the LGA’s Comms Hub, you’ll find advice and guidance on communicating some key issues facing local government and examples of best practice from across our members.
Our Communications Support offer
Find out more about the communications peer reviews, workshops and bespoke training that we provide.
Have any ideas for what you would like to see featured here on Comms Hub? Please get in touch.
You can access our resources and guidance below. If you have any questions, or would like to follow up with additional support from the LGA’s Comms Improvement Team, please email [email protected]
Local Government Reorganisation
Local Government Reorganisation (LGR) engagement toolkit – provides councils going through the LGR process with practical, best-practice advice for effective approaches to engagement.
Internal communications toolkit to support Local Government Reorganisation – provides all councils going through the Local Government Reorganisation (LGR) process with practical advice and tips for effective internal communications. It also includes case studies to show activities in practice.
General guidance
A guide to disinformation for local councillors – guide for councillors seeking support in approaching and countering disinformation
A guide to disinformation affecting local authorities and their communities –
the impact on communities and the counter-measures councils are taking
Climate change – communicating about climate change
Council and place narratives – ensuring that your council tells its story well
Deepfakes and Synthetic Media Unpacked - short, accessible video series about deepfakes and synthetic media
Elected members use of social media: model guidance for councils – using social media safely, effectively and responsibly
Engagement – how to involve and understand residents
Internal communications – helping you communicate more effectively with your employees
Pre-election periods – everything you need to know about the rules and comms around election times
Public affairs toolkit – understanding public affairs and how to engage effectively with MPs, Government, civil servants and other stakeholders.
Resident communications – how best to communicate with residents
Strategic comms
Care Quality Commission assessments of adult social care – effective communications before, during and after an assessment
Children’s services inspection communications guide – best practice for responding to a children’s services inspection
Cyber-attacks – effective communications before, during and after an attack
Research and surveys
Heads of Communications survey – our regular, concise report provides insight into the state of local government communications
Research and surveys – findings from the LGA’s latest communications research
Resources and case studies
AI case study – how West Oxfordshire has been exploring AI
Image library for councillors – a list of free image libraries suitable for council and local government use