Welcome to Comms Hub – our online resource to help you to develop and deliver more effective communications
COVID-19 communications
Coronavirus (COVID-19) communications
Our practical resource supports councils to plan for and think strategically about Covid-19 communications and engagement. Here, you’ll find materials covering a wide range of topics – from creating a plan internally and prioritising activity to engaging with diverse communities and increasing vaccine uptake.
Our practical resource supports councils to plan for and think strategically about Covid-19 communications and engagement. Here, you’ll find materials covering a wide range of topics – from creating a plan internally and prioritising activity to engaging with diverse communities and increasing vaccine uptake.
It has never been more important for councils to communicate effectively with residents, media, partners and employees.
Whether it’s to encourage greater self-service or to promote understanding of local priorities, effective communication has the power to engage communities, challenge misconception and help your council achieve its objectives.
Here you’ll find advice and guidance on communicating some key issues facing local government and examples of best practice from across our members.
In this section:
Audience segmentation – the Holy Grail for local government communicators?
Audience segmentation has always been an integral part of decision-making for commercial organisations.
New challenges, new conversations
COVID-19 changed how we live, work and communicate with each other. During the COVID-19 crisis, local authorities rose to the challenge and engaged with their communities at an unprecedented level and pace.
Building a narrative for your council
This toolkit looks at why and how a more engaging approach to developing and communicating a narrative works, and offers practical models and approaches.
Climate change communications
Climate change issues have long been important topics for central government and local authorities. Local authorities are developing tangible evidence and plans for how they are tackling climate change in their areas.
Coronavirus communications support and templates
In this unprecedented time, it has never been more important for councils to communicate effectively with a wide range of stakeholders: from residents and businesses to at risk groups and employees. Things are changing hour by hour and with each change comes a new demand for complex communications about COVID-19.
COVID-19 communications
Effective communications and engagement is key to supporting and protecting residents, adjusting to new ways of living and working, rebuilding economies and managing local outbreaks.
Crisis communications – cyber attack
How do you respond to an emergency when your digital channels are down?
Devolution communications
Lessons learned in communicating devolution over recent years, including case studies from some of the English combined authorities.
Digital communications
Everything you need to know about making the most of your digital channels.
#FutureComms - building local public services for the future through modern communications
#FutureComms has been produced by the LGA, LGcommunications, Solace, and the Public Relations and Communications Association.
Heads of Communications Survey
Providing insight into the state of local government communications.
Image libraries for councils
A list of free image libraries suitable for council and local government use.
Internal communications
Our guide to helping you communicate more effectively with your employees.
New conversations 2: LGA Guide to Engagement
These are potentially daunting times for local government. Expectations are rising and budgets getting smaller. Services are better, but trust in many institutions is falling. In this context, a serious effort to involve and understand residents is more important than ever.
Place branding
A place brand is the tool that you need to successfully tell the story of your place.
Communications strategy 2017/18 - 2019/20
This strategy will form the basis of all of the LGA's communications activity over the next three years
This strategy will form the basis of all of the LGA's communications activity over the next three years
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