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Manage resources

Governance and control is the ability to manage transformation activities in a structured way that creates the conditions for successful delivery. Managing resources is essential to this.

What is resource management?

The effective planning, allocation, and use of resources to achieve desired transformation outcomes. Resources might include people, finance, equipment, or other elements.

Essential for:

  • All types of transformation.


  • Knowledge of the capabilities required to undertake specific tasks.
  • Understanding of how to plan resources effectively, including dependencies.
  • Knowledge of project management planning tools / approaches.


Able to:

  • Estimate and define likely resource requirements: Capacity, capability, finances, and tooling, for the delivery of transformation work.
  • Assign identified resources to specific tasks: Matching the task to the role or person capable of undertaking it.
  • Delegate: Ensuring that people understand the tasks they are assigned, and the deadlines within which they need to be completed.
  • Communicate: Explaining expectations, priorities, dependencies, and changes.
  • Resolve problems: Considering resourcing challenges and pinch points, adapting plans accordingly.
  • Negotiate: Discussing and persuading suppliers, resources, stakeholders to manage changes and achieve optimum resource planning.
  • Manage finances/ budgets: Creating and managing budgets, understanding financial constraints, monitoring / forecasting resources.
  • Manage time: Prioritising projects and / or tasks to maximise efficient delivery and ensure deadlines or milestones are achieved.
  • Manage risk: Identifying, assessing, and mitigating risk through effective resource allocation and forecasting.
  • Make decisions: About resources based on strategic priorities, constraints, and effective sequencing of work.
  • Use project and / or resource management tools: To assign and track resources and understand impacts of change.


  • Adaptable and pragmatic
  • Collaborative
  • Accountable
  • Analytical
  • Empathetic
  • Solution focused.
  • Committed to continual learning

Related roles

  • Chief Transformation Officer / Director of Transformation / Head of Transformation 
  • Portfolio Manager
  • PMO Lead
  • Programme Manager
  • Project Manager
  • Agile teams

Governance and control maturity index

The index attached sets out the typical governance and control characteristics demonstrated by councils at each stage of their transformation maturity.