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Transformation capabilities: Digital and technology

The process of designing, developing, configuring and using technology to support council outcomes.

What is digital and technology?

Digital and technology refers to the infrastructure and applications designed, developed, and used by councils to support the efficient and secure delivery of services.

It is the process of designing, developing, configuring, and using technology to support council outcomes.

Why is it needed?

In the context of transformation, technology is typically used as an enabler of connectivity and information sharing or flow across the organisation so that customers and employees can self-serve and to enable services to efficiently be delivered.

What capabilities does it need?

To use digital and technology effectively for transformation, councils need to be able to:

  • design and manage a cohesive architecture
  • enable integration
  • manage transition and change
  • plan infrastructure needs
  • design and develop technical solutions.

Each capability is defined in more detail in the sections that follow.

Capabilities have been defined to be read both in isolation (i.e. If you need to know only about a certain aspect of digital and technology), or in combination (to understand digital and technology in the round).

For this reason, there is a necessary overlap between some of the capabilities.

Important to note

Effective technology enabled transformation does not operate in isolation from other capabilities. As well as the essential transformation enablers being in place, it typically requires elements of service design, business analysis and digital and technology capabilities to operate as part of an overall delivery team.

Related roles

There are multiple roles within local government that support digital and technology for transformation.

  • Chief Technology Officer (CTO) or Director of ICT
  • Head of ICT
  • Enterprise Architect
  • Solution Architect
  • Software Developer
  • DevOps Engineer
  • Network Architect
  • Security Architect
  • ICT Operations Manager
  • Test Lead

Essential enablers

Other than having the right capabilities in place, there are several essential enablers that also need to be in place for councils to make the best use of digital and technology.

Digital and technology – maturity index 

A related digital and technologymaturity index has been created to enable councils to understand their current maturity and to set, and work towards, a target state. This can be downloaded below.


The following resources have been suggested by councils as references or tools that they have found useful in relation to technology-enabled transformation. The LGA is not able to endorse any resources or individual suppliers.