Transformation workshops

Our Transformation workshop series are open to all councils in England to participate in a unique development opportunity to learn from tried, tested, and successful transformation projects, delivered by councils and the LGA, which have implemented innovative practices that have resulted in evidenced efficiency savings and service improvements.

Our Transformation workshops will guide participants through the step-by-step process required to embed behaviour change techniques at their council, highlighting successful projects from our Behavioural Insights programme.

Each workshop series is open to English council officers and councillors, free of charge. Workshops will last a maximum of two hours and be hosted on Microsoft Teams.

For each series of workshops, each participating council must nominate one officer and one councillor to attend, and both must sign up to attend all three workshops.

Each series will be made up of three workshops covering different aspects of project delivery, in which a council representative will share their experiences of delivering a trial. The workshops will bring together councillors and officers to learn from successful evidence-led transformation projects so that they can develop solutions and overcome barriers to implementing transformation. Delegates will also participate in action learning sets, presenting their issues and projects in order to benefit from peer-to-peer learning and support.

Book a workshop series now

Transforming services using behavioural insights (workshop series 1) – Thursday 5 October, Wednesday 1 November and Friday 1 December 2023

  • Workshop 1: Thursday 5 October, 2.00pm–4.00pm
  • Workshop 2: Wednesday 1 November, 10.00am–12.00pm
  • Workshop 3: Friday 1 December, 10.00am–12.00pm

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Transforming services with practical guidance and notable practice insights (workshop series 2) – Wednesday 25 January, Tuesday 13 February and Thursday 7 March 2024

  • Workshop 1: Wednesday 25 January, 10.00am–12.00pm
  • Workshop 2: Tuesday 13 February, 2.00pm–4.00pm
  • Workshop 3: Thursday 7 March, 10.00am–12.00pm

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Each series will consist of three presentations from our selected councils, who will present their experiences on:

  1. Scoping, engagement and insight gathering: This session will cover how each council should initiate their change project, research their challenge, barriers, and review how they will work with stakeholders and the desired target audience.
  2. Project development and implementation: This session will then build on the research and outreach techniques to inform the development and design of the project delivery. Within this development session the councils will learn the importance of responding to stakeholder challenges, baselining data, drafting option shortlists, and preparing colleagues and partners for delivery.
  3. Benefit realisation and measuring impact: This final session will provide councils with the guidance and insight into how other councils analyse impact, report on benefits, and measure the outcome of projects. It will highlight practices for distilling results into summary documents, capturing lessons learnt and challenges that are critical for benefit realisation. Where appropriate, we will highlight the necessity to create templates and assets that will assist in scaling and replication. 

Following the presentations, the councils will then participate in action learning sets. Each participant will be invited to bring a prospective project or problem to the series to progress through the workshops. This will allow you to put your learning into practice and implement tips from the notable practice from the guest speaker at each session.


The councils that participate in this learning series will:

  • provide a safe space for officers and members to reflect, exchange and curate knowledge
  • create a pathway for attendees to develop capability to deliver transformation policy and programmes
  • form a peer network of mutual support, aimed at supporting attendees both during and after the ALSs
  • learn from councils who have a track record of delivering transformative projects that have achieved impact and results
  • learn various behavioural insight techniques that can be used back in their authorities to develop transformation projects
  • provide participants with expert insight into potential policy and delivery techniques that can tackle transformation challenges and opportunities
  • ensure that every person taking part in the action learning sets is allotted at least one action learning set across the series to present an issue and seek questions and input from the group
  • provide an openness to share and develop notable practice across the authorities
  • create a time and place to regularly collaborate and tackle challenges. 

Who are the workshop series for? – our expectations for delegates

The project is aimed at councillors and officers working on any appropriate transformation-related portfolio at councils in England, who:

  • have the capacity to undertake the workshop series and action learning sets, which will include a commitment to three sessions, completing satisfaction surveys and a case study as well as participating in the wider network
  • are willing to share learning and experiences from the programme within their councils and with other councils across the country
  • can contribute positively to all the sessions and workshops
  • will provide a case study of their developed project and experience working on the programme.
If you have any questions, please email us at  [email protected]