The best way to illustrate what ED services achieve is through practical examples and case studies. Here are seven ways in which ED services add value, each is illustrated with a short case study.
Closing the skills gap between employers and the local community: Essex County Council – Aviation academy
Essex County council’s ED service used its data and relationships to create the conditions for developing the Stansted Airport College. The new college is an £11 million technical skills facility opened in 2018 and it is the first purpose-built on-site college at a major UK airport and the only further education centre in Uttlesford.
The opening of this new centre is a key moment in tackling skills shortages in Essex but also more widely in the South-East Local Enterprise Partnership (SELEP) area, which also covers Kent and East Sussex. This employer-led project directly tackles challenges identified from the respective skills strategies of Essex County Council and SELEP to create clear and direct paths for local young people into important engineering roles. The new facility was built on a one-acre site on land made available by the airport. The project also received: two separate £3.5 million grants from SELEP, Local Growth Fund and Essex County Council; £600,000 from Harlow College; and was also supported by a £300,000 grant from Uttlesford District Council.
The skills strategies highlighted challenges, including having nearly 180,000 young people in the area with no qualifications, and skills below the national average. The college shows what can be achieved when employers, education providers and local authorities collaborate.
The county council is also supporting the transition from fossil-fuel to electric vehicles (EVs) with a new electric vehicle centre at Harlow College. The project will fund 50 free places over a 24-month period to train EV technicians. Community learning workshops will raise local awareness for current and would-be EV owners.
Role of the ED service: it has provided detailed understanding of the local jobs and skills landscape. This in turn comes from having good data and strong partnerships with Stansted and Harlow College (to connect them together), and from having an elected member who understands and values their ED service to help drive the project forward at a senior level. It is a good example of how ED services can support long-term strategies for economic growth by creating an environment where skills and training are designed around what employers want, including many businesses at the airport.
Designing employment support for local businesses and start-up support for entrepreneurs: Hull City Council – Business Support
Employment support: In 2019, Hull City council set up the employment hub using business rates uplift from the successful development of their Enterprise Zones. The council also managed to secure 3 years of funding from DWP grants (years 2 and 3 were secured following the success of the first year). Over 2,500 people have been supported in some way with 350 people directly securing employment. In addition, training and employment through the national Kickstart scheme was delivered through the employment hub infrastructure which engaged more than 150 businesses. The council has also linked apprenticeship and grant opportunities with the end of the Kickstart scheme as the additional cost of employment at the end of the programme often became a difficulty for businesses. As a result, if a Kickstart alumnus is retained at work after 3 months, the business becomes eligible for grant and apprenticeship support.
The success of the employment hub renewed the council’s commitment to their business support service. Using the uplift from business rates in their enterprise zone, the council is creating additional staff positions in the business support team. This additional team resource means they can directly provide a wider range of benefits and more comprehensive support that meets the needs of local businesses. One of the shortcomings of the current landscape is that a lot of business support is, and has been, tied into programmes like ERDF and more recently UKSPF which restricts the type of business support provided.
Start-up support for entrepreneurs: The ED service also has a team focused on micro business and youth enterprise with a particular emphasis on helping those facing barriers to self-employment. The focus of this team is to upskill individuals and develop their confidence in getting into employment as well as providing a pathway into self-employment and advice around starting businesses.
While it had regular engagement with large scale businesses, Hull City ED service wanted to increase engagement and collaboration with its SME base. So the council set up an “Hull city - your future” event which 80 businesses attended. The event brought together a diverse range of businesses, from 100-employee businesses to sole traders and was an opportunity for the council to communicate their business support offer and enable smaller businesses to build networks to help their organisations grow. The council is now looking to hold an event every six months.
Role of the ED service: it developed a comprehensive service by gaining support for their work from across the council and with senior leadership. The service demonstrates the value of their work using data on the enterprise zone and employment hub. This has allowed ED officers to request more internal funding post-ERDF. The council understands that socioeconomic deprivation results from a lack of skills and opportunities to employment and therefore, understands the value of their ED service in connecting and partnering with businesses. This innovative approach focuses on businesses as an area to develop skills, alongside the work of further education institutions.
Creating growth strategies with input cross sectors: Staffordshire County Council – Economic Growth strategy 2023 to 2030 & growth programme
Staffordshire’s ambitious Economic Strategy is their roadmap to delivering ambitions for the local economy.
The county boasts a diverse economy with significant strengths in automotive (Jaguar Land Rover, Gestamp), aerospace (Moog), energy (General Electric, ABB), medical technologies, (Cobra Biologics, Biocomposites), construction (JCB, KMF), logistics (Amazon, DHL), digital (Risual) and agri-tech. In addition to this, most of the businesses in the area are small and medium enterprises.
The council has created a new growth strategy from 2023 to 2030 that covers the challenges and opportunities presented through levelling up and devolution, climate change and housing whilst also working with several different partners including Midlands Engine, Midlands Connect, Stoke-on-Trent & Staffordshire Local Enterprise Partnership and Staffordshire University among others. The strategy considers both longer-term economic and shorter-term priorities, through a flexible economic growth programme.
Role of the ED service: it played a strategic role in convening and connecting different organisations and different priorities under one overarching and long-term strategy. It was able to achieve this by having a detailed understanding of the priorities of both large and small businesses in the area and a data-led understanding of where the strengths of the local area lie. ED officers played a central role in pulling together and understanding the priorities across local needs, national and local politics and policy, the impact of the Covid-19 pandemic, and cabinet members’ priorities, into one strategic document.
Place and destination management including supporting retail cores / town centres and tourism: Devon County Council – Made in Devon
‘Made in Devon’ is a scheme set up by Devon County Council to help businesses promote genuinely local products and services and encourage consumers to buy from local independent businesses. Any business that is based in Devon or uses Devon materials wherever possible and has been operating for more than six months can apply to join. Consumers who want to buy from trustworthy Devon companies can look on the Find a Local Business page, seasonal campaign pages or the Love to Shop Local page and know they are supporting a local, Devon business that has trading standards’ stamp of approval.
‘Made in Devon’ was set up as an add-on to the nationally recognised ‘Buy with Confidence Trading Standards’ approval scheme to provide additional support and resilience to local businesses. Member businesses are assessed on their legal compliance, their commitment to sustainability, how they currently contribute to their local communities, and their specialist skills.
Funding from Devon County Council from 2021 to 2023 enabled up to 125 Devon-based businesses a year to join the scheme for free. This funding provided each business with a free audit by Trading Standards, and free membership of the scheme for their first year where they could take part in promotional opportunities.
The project demonstrated how councils can ensure every local business is contributing to the priorities of the local community, while simultaneously promoting local products in the area. The scheme also aimed to build Devon as a brand and establish the region as a place for high quality goods and services.
Role of the ED service: the Devon Economy Enterprise and Skills service delivered this by taking advantage of the commercial experience within their team. They understood that by promoting local products they could create a more sustainable and circular local economy. By using externally funded free membership the service was able to build trust with the business community which has enabled a self-sustaining model from March 2023. Additionally, the service was able to use their existing relationships with businesses to better connect them with Heart of the South West Trading Standards and Business Support which was mutually beneficial.
Attracting inward investment from private and public sources: Lincolnshire County Council – Team Lincolnshire
Investment in Lincolnshire has primarily been made by businesses who are already based in the county. The county council and partners had undertaken work to attract inward investment for some years but wanted to step up efforts. Recently, the council has recognised that inward investment promotion materials tend to be generic, all describing "a well-located area, a skilled workforce, and access to ports/airports”. The council understood that an inward investment offer that stood them apart from others was needed, rather than creating a generic offer that investors could access anywhere across the country. To help them do this, they focused on three themes:
- An advocacy programme led by the private sector: Team Lincolnshire is a partnership of around 150 Lincolnshire businesses who help to promote the area. They attend meetings with private investors alongside the council team and colleagues from district councils, have their own steering group, which is facilitated, not led, by the council.
- A focus on the area’s strengths by sector: The ED service produced six investor propositions which describe specific sites, values, supply chains, and support mechanisms for the sectors in which Lincolnshire has a competitive advantage. In doing this, money has been moved away from generic place-based investment promotion to more targeted promotion, including using social media and as proactive attendance at sector events to identifying target businesses.
- Knowledge of the factors that really affect investors’ decisions: The ED service has developed their team’s knowledge of banking and accountancy finance. Ultimately investment decisions are based on whether the finances stack up and the ED service is now better able to understand the detail of what matters to each potential investor. They have also started developing knowledge in energy management/supply due to its critical role in investment decisions in rural areas.
As a result, Lincolnshire County Council is currently dealing with more investment enquiries than ever before and are already at the ‘heads of terms’ stage over new investments which will adapt and modernise the county’s industrial composition.
Role of the ED service: it understood the need to step back and challenge whether what they were doing was effective and whether there was a need to move away from “doing”, to taking on a role as a facilitator. Although it was a difficult decision, they understood that their skills and resource better suited a more strategic role. Additionally, development of their targeted communications through social media and greater knowledge on banking and accountancy finance attracted outside businesses to Lincolnshire who had not previously considered the county and created better understanding internally of what investors want.
Working across regeneration and planning to shape contributions from business: Bristol City Council – City Centre Recovery and Renewal
Bristol city centre is the primary economic centre in the West of England region, home to 120,000 jobs, 2,200 businesses, well-known retail brands alongside the city’s growing independent retail and hospitality sectors, night-time economy, and flagship cultural attractions. Like many UK city centres, Bristol has been impacted by changes in shopping habits and working practices as a result of the Covid-19 pandemic, which accelerated trends towards online and out of town shopping and increased home working.
The council’s ED service has attracted over £5 million of investment to support the recovery of the city centre and nine other priority high streets. As restrictions were lifted across the UK, it focused on the recovery of the city centre. The ED service worked with partners to boost footfall and visitor numbers, support recovery of the culture and events sectors and re-establish the city centre as a prime visitor location within the region. In doing this the service has been working with a range of creative, community and business partners to deliver an events programme throughout 2022. This has attracted over 75,000 visitors to the city centre and generated almost £1.4 million of additional spend in Bristol's businesses and supported 216 paid jobs in culture and events.
Additionally, the Vacant Commercial Property Grant Scheme is used to bring vacant commercial properties back into use, supporting diverse businesses across the city. The council have supported 70 new and expanding small businesses, charities, and social enterprises, allocating £604,000 in grants to open new shops and premises. The scheme has created over 300 new jobs, and to date, has supported a decrease of nearly 2 percentage points in city centre vacancy rate.
The council has provided £400,000 investment for greening and street scene improvements within the city centre. This investment will complement physical regeneration of Bristol Shopping Quarter, Castle Park and St James’ Barton Roundabout, which will be guided by a development and delivery plan led by the regeneration service. The plan will consider potential long-term changes to buildings, spaces and streets and the way spaces are used and consider what is needed to support a thriving city centre in the context of the climate, ecological, economic, and social pressures.
Role of the ED service: the service has facilitated extensive joint working across Bristol City Council services – economic development, regeneration, planning, property, transport, licensing, public health, community development, waste, street scene, culture, community safety. Working with partners is also critical to success and the ED service facilitates the City Centre Recovery Group which co-ordinates activities with the three city-centre area Business Improvement Districts (representing over 1,000 businesses) and shopping centre managers for Cabot Circus and The Galleries.
Building partnerships to deliver greater outcomes for local places: Cotswold District Council – RAU innovation village
The innovation village at the Royal Agricultural University (RAU) in the Cotswolds is a concept for a sustainable, carbon neutral, innovation village which will be home to a community of entrepreneurs, policymakers, practitioners, and researchers committed to addressing major global challenges.
Role of the ED service: the proposed £100 million development, on a 29-acre site at RAU’s Cirencester campus, was originally proposed to be sold off but the ED service and its lead elected member saw the opportunity for the site to benefit the local economy and add value for the RAU. It made the case at officer and political level for the RAU to develop the site themselves. The land is now central to the RAU’s vision and aims to support industry, food producers, farmers, and landowners in developing sustainable solutions for healthy land and nature, food production, and resilience in rural communities.
The university will be liaising with local residents and stakeholders to shape the proposals as they progress with a view to submitting a planning application to Cotswold District Council. There are many intended benefits of the scheme:
- New businesses – doubling the current outputs of RAU’s Farm491 agritech incubator and the local Growth Hub within first five years of operation, representing additional £35 million of investment, 120 jobs created, and support for 200 start-ups and SMEs.
- Provision of skills, training, employment, and affordable housing, targeted towards improving retention of 16–24-year-olds.
- Research funding – attracting annual research income of £10 million p.a. by 2030, growing from current baseline of £2 million per aunnum.
- High-value job creation – new academic and R&D opportunities estimated at 50 FTE.
- Increase in conferencing business and associated revenue growth – estimated value of £5 million per annum.
This project is a notable example of the ability of ED teams to create opportunities that the market will not themselves deliver. By using their experience and relationships with local businesses and stakeholders, the local authority - through their ED service - were able to create a more ambitious and place-shaping project than was planned.